Manager, Ministerial Services

• Location: Sydney
• Grade:11/12
• Salary Range: $145,378 - $168,130 p.a. base salary.
• Employment Type: Permanent

The Portfolio Policy and Cabinet Division at the Department of Customer Service (DCS) is looking for a Manager to lead our Ministerial Services team. In this role, you will lead a dedicated team, drive innovative solutions, and enhance ministerial services provided across DCS and shape key departmental processes. Additionally, you will work closely with a variety of stakeholders including Departmental Liaison Officers (DLOs), optimizing their workflows and identifying opportunities for greater efficiency and impact.

If you are a strong communicator, strategic process owner and problem-solver, this is your opportunity to make a real difference.

What you will do:

• Provide high-level advice and support to Senior Executives, the Secretary, and Ministers' Offices.
• Deliver strategic analysis and guidance to business units, Secretary's Office, and Ministers' Offices.
• Uplift DCS staff on briefing and correspondence processes and government procedures.
• Establish and manage the relationship with the Ministers Offices on all Ministerial Services requests.
• Provide necessary support to Department Liaison Officers as they arise on ministerial service related requests.
• Lead and mentor your team, fostering a collaborative, high-performing culture.

Who we are looking for:

• Expert understanding of Ministerial Services - Expert understanding of processes and procedures relating to Ministerial Services.
• Strong relationship-building skills - Ability to connect with a range of stakeholders including Ministers' Offices, and Senior Executives.
• Leadership experience - Proven ability to guide teams, solve complex issues, and drive strategic initiatives.
• Attention to detail and organisational skills - Thrive in a fast-paced, high-volume setting with shifting priorities.
• Adaptability and resilience - Passionate, energetic, and ready to thrive in a dynamic environment.

Why Join Us?

The Cabinet and Parliamentary Services Team provides essential strategic advice and services to the Secretary of the Department of Customer Service and the Ministers we support. You will be part of a collaborative, fast-paced, and supportive team that values innovation, professionalism, and accuracy in everything we do.

At DCS, we celebrate diversity and are committed to fostering an inclusive workplace where all voices are heard. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Ready to take the next step?
Submit your resume and cover letter. In your cover letter, tell us why you are excited about this role and how your skills make you a great fit.

Benefits

• Fantastic 11/12 opportunity to lead people and complex and high profile projects.
• Excellent career development and learning opportunities.
• Fitness Passport (access to multiple gyms, fitness centres and pools across NSW).

Closing Date: 31 March 2025 10am

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nathan Ly via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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