Home Care Assistance Sydney East

Position: Case Manager

Location: Pagewood, NSW

About Us: Home Care Assistance Sydney East are leaders in the Home Care Industry. We strive for excellence and are committed to providing our employees with a supportive and rewarding work environment, with opportunities for professional development and advancement within the company.

With the upcoming changes towards Aged Care in 2025, we are now looking for a Desktop Case Manager to join our growing team in the Sydney to play part in our Case Management team.

Our Sydney office supports clients across Aged and NDIS within the Sydney CBD and surrounding Eastern Suburbs. Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home.

Position Overview: We are seeking a skilled and detail-oriented Case Manager to join our Case Management team. The Case Manager will be responsible in the daily undertakings and interactions of their clients, with a delivery of service that exceed the Aged Care Standards.

Why Work with Us?

At Home Care Assistance Sydney East, we understand that a positive work environment leads to the best outcomes for our clients. Here’s what you can expect from us:

• Eastern Suburbs Location: Live and work on the beautiful Eastern Suburbs of Sydney.
• Professional Growth: Ongoing training, development opportunities, and career progression within our growing company.
• Supportive Team Environment: Collaborate with a passionate and energetic team, committed to delivering excellence in care.
• Recognition: Each year, we hold an Awards evening to celebrate our amazing staff and carers.
• Birthday’s Off: We offer a day off on your birthday because we believe in celebrating our team members.

What Attributes You’ll Bring

We are looking for someone who shares our passion for care and is driven to make a meaningful impact. The ideal candidate will have:

• Management Experience: Proven experience in a case/care manager role, preferably within the healthcare or social care sector.
• Communications: Excellent interpersonal and communication skills, with the ability to advocate effectively for staff and clients.
• Organizational skills / Attention to Detail: Administrative and organizational skills, with the ability to manage multiple priorities and deadlines
• Commitment to Excellence: A strong understanding of care regulations and standards, with the commitment to meeting and exceeding care standards.

What Responsibilities You'll Need:

• Work within a close and dynamic team to coordinate the delivery of our high standard of care to clients. Our intention is to meet and exceed client expectations and meet business requirements.
• Conducting regular care plan reviews in accordance with the clients changing needs.
• Communicate with staff and stakeholders regarding enquiries, referrals and follow ups via phone and email.
• Relationship building with clients and their families.
• Schedule services for new home care package clients: working closely with the Scheduling Team to assign services.
• Monitor Clients budgets.
• Enable our clients to lead fulfilling, independent lives through value focused relationships and quality support services.

Qualifications & Experience:

• Relevant qualification related to Aged Care is desirable but not required
• Aged Care Industry experience is required
• Customer Service experience is required