Job Summary

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia's top young university, and located centrally in one of the world's most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. About the Team Lifetime Learner Experience (LLE) Unit is part of the Deputy Vice-Chancellor Education and Students portfolio and was formed in 2021 to enable the alignment of a range of learner acquisition, administration and assurance activities which are critical to the success of the UTS 2027 Strategy and in supporting the UTS Vision. About the Role The Officer, Progressions, Results and Conferral provides high level support to the progressions, results and conferral function, its customers and stakeholders, solving problems supported by policy, providing peer training and developing and analysing system reports. The Officer manages a number of competing priorities while monitoring and ensuring operational and customer service standards are met. This role will be focused on processing applications Course Transfer Graduating, Reduced Study load applications from international students, Global Exchange as well as requests related to maintaining students records data including Tier 2 student study plan requests. However, The Officer, Progressions, Results and Conferral may be assigned to one of six Progressions, Results or Conferral teams throughout the year as required by the workload cycles and demands of the functions, requiring the development of sound understanding of all functions. If successful in applying for this role, you will be responsible for: • Ensuring timely service delivery while managing a number of different and competing tasks• Applying policy and procedure to resolve issues or identifying and referring those which require escalation• Processing and managing data within the CASS system in an accurate and compliant manner• Supporting continuous improvement through analysing processing, recommending improvements and assisting the team with their implementation.• Communicating through different channels with a diverse group of stakeholders, including students, academic staff and faculty support staff to clearly articulate required information.• Ensuring activities are carried out in compliance with UTS policies and legislative obligations. With examples, please outline within your Cover Letter, how you meet the following key selection criteria: 1. Ability to use large IT systems & databases (e.g. CASS, Microsoft suite) with a high level of accuracy and attention to detail, including the ability to support and demonstrate processes to others and troubleshoot problems for self and others.2. Demonstrated customer service experience, working in a team supporting a range of customers and stakeholders in a complex administrative environment. Remuneration & Benefits Base Salary Range: $82,666 to $94,570 pa (HEW 5) This role attracts 17% superannuation (pension) in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, childcare centres, generous parental leave and salary packaging opportunities. This position is full-time, and appointment will be made on a fixed term basis for 11 months. How To Apply In order to obtain:

• A copy of the Position Description;

• Information on remuneration, benefits, terms and conditions; and

• Full details of the application process,

Please click the Apply link to be taken to the UTS website. Please ensure that the file name for each document submitted includes IRC307588 and your name. Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at [email protected] Closing Date: Thursday, 27 March 2025 at 11:59pm (AEST) Applicants must have current and valid work rights in Australia.