Your Opportunity

We have an exciting permanent full-time position available to join our Planning & Information team at TAFE Queensland’s Acacia Ridge Campus.

The Planning & Information Officer is responsible for:

• Providing a range of efficient and effective administrative services to the Educational Delivery teams.

• Maintaining internal and external information resources and related databases.

The position reports to the Planning & Information Coordinator, Client Services.

The position will be based primarily at the Acacia Ridge campus; however, you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Liaise with the Educational Delivery and Client Service teams with regards to the maintenance of internal and external information resources i.e. internet, intranet, Program Management System, to promote courses and engage student enrolments via the Client Service Centres.

• Assist Business Managers to develop and maintain yearly planners.

• Assist with data input into a range of education planning management systems.

• Develop and maintain effective communication links with Educational Delivery staff and Client Service management by providing regular feedback on client enquiry areas and information levels in the Program Management System.

• Coordinate and monitor the collation of accurate and up to date centralised reference materials i.e. program brochures, enrolment selection forms, timetables, resources list, bookings, QTAC Information and information events.

• Develop and maintain effective communication links with management and educational staff by providing regular reports and feedback on educational activities.

• Undertake research and development on matters relating to business functions.

• Ensure day to day activities align with business operations.

• Contribute to improvement in business processes and practices.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with a particular focus on the ability to meet deadlines, set and achieve realistic goals and establish both team and individual work priorities.

2. Well-developed interpersonal skills, including the ability to liaise, consult and negotiate with a broad range of client groups within the private and public sector.

3. Knowledge of or demonstrated ability to rapidly acquire knowledge of quality assurance systems and processes, including audit requirements.

4. Well-developed analytical and problem-solving skills specifically around implementing and managing student information systems and associated processes, internal controls and reporting.

5. Well-developed knowledge of, and skill in the application and utilisation of computerised management information systems and software packages (i.e. spreadsheets, word processing and database packages).

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume.

• A cover letter that outlines your skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and

• The contact details for two referees (one of whom is your current supervisor).

Closing date: 9:00am, Monday 31 March 2025

Job Reference Number: TQ2025-275

For further information, please contact:

Selena Powell

Client Services Manager

0481 478 954

[email protected]

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture, and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all that we do:

• Show gratitude

• Collaborate proactively

• We do what we say

• Solutions focussed