About Total Tools Mount Gambier

Total Tools Mount Gambier is your go-to destination for all things tools and trade. As part of Australia’s leading tool retailer, we specialize in offering a wide range of professional-grade tools, equipment, and accessories to support tradespeople, DIY enthusiasts, and businesses alike. Our knowledgeable team is committed to delivering excellent customer service, expert advice, and tailored solutions to meet every project’s needs. With a deep understanding of the local community, we pride ourselves on being a trusted partner for Mount Gambier’s builders, mechanics, and tradespeople, ensuring they have the right tools for every job.

Retail Team Member

Are you passionate about tools and providing excellent customer service? We’re looking for an enthusiastic and dedicated Casual Retail Team Member working up to 24 hours a week to join our team! If you’re someone who enjoys a fast-paced environment and thrives on keeping things organised while helping customers, we’d love to hear from you.

What will you be doing?

• Processing sales and sales quotes to our customers
• Providing advice and information on products
• Supporting customer queries and offering solutions
• Outbound calls to account customers to assess needs and offer solutions
• Processing and maintaining customer orders

Does this sound like you?

• Previous retail experience within a similar retail business or with sound knowledge of our product range
• Understanding of the sales process
• Proven Intermediate Microsoft Office skills (Excel, Outlook, Calendars, Teams, Word)
• Excellent communication skills (interpersonal, phone, email)
• Has worked with, understands, and has a passion for tools
• Enthusiastic, highly motivated, and a phenomenal teammate
• Dedicated to providing exceptional customer service
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

About You:

• Positive, engaging attitude with a customer-first approach
• Excellent communication skills
• Self-motivated and adaptable to change
• Respectful and able to work as part of a team
• Proactive and shows initiative

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!

All that is left to do is to apply to join the Total Tools team!

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.