We are seeking an experienced customer service / retail professional to take on a full time role as our new Patient Concierge.

As a Patient Concierge you will deliver exceptional 5 star service to our patients after their appointments. You are somebody that is bubbly, energetic and well presented. You love talking to people and enjoy their stories.

The Ideal Applicant

You’re ready to take the next step in developing your professional career following the value you’ve added as a customer service or retail professional.

You will be responsible for the day-to-day patient experience and appointment scheduling. You will add value to the practice with your energy, calm demeanour with nervous patients and act as a concierge between the clinicians and patients so that we can offer them world class dentistry within a spa like environment.

In return for your great performance, you will have plenty of opportunity to further grow and develop your professional career in our group of practices.

Role Responsibilities & KPIs

• Undertaking reception duties to support the day to day requirements including answering phones and basic data entry
• Provide a High Level of customer service to our patients
• Providing positive, empathetic, and professional attitude toward all customers / colleagues / stakeholders (both internal & external) always.
• As a member of a team, it is important to communicate and coordinate with colleagues effectively and efficiently remembering our values.
• Demonstrate drive and initiative to achieve high performance and meet set targets / deadlines
• Maintaining company values and ensuring these are the forefront of all actions within the role.
• Other administrative tasks as directed by Management team

Qualities Required To Be Successful

• Ability to multi-task, problem-solve and prioritise.
• Ability to take control and stay calm under pressure.
• Impeccable grooming and personal presentation.
• An eagerness to learn and willing to undertake training and education.
• Accepting of feedback
• Previous exposure to fast paced and dynamic office / reception environment

About Us

We are an independent, privately owned dental surgery with long term staff and dentists We are looking for a patient concierge to help us manage and grow our business.

We focus on high quality dentistry for the whole family – preventive, restorative, cosmetic and complex work. Our dentists are experienced professionals who pride themselves on delivering the best long-term outcomes for patients.

If this sounds like the role for you, please apply now.