About Us:

At Cub Care, part of Emerging Healthcare Operations Pty Ltd, we’re on a mission to change the way urgent healthcare works for kids and their families in Brisbane. We believe in providing an integrated digital healthcare service that supports families every step of the way—before, during, and after their urgent care needs. We operate our digital paediatric specialist clinic, through our custom-built online clinic at cubcare.com.au, we offer a wide range of digital health services for kids and have successfully delivered over 16,000 paediatric consultations across Australia to date.

About the Role:

As one of our Medical Admin and Patient Concierge, you’ll be the friendly point of contact helping families navigate their healthcare journey. You’ll work closely with our administrative teams, clinical staff, and software developers to ensure a seamless experience for families.

This is a part-time position, days and hours are open to negotiation but our ideal candidate would work 4-5 days per week, perhaps 5 hours per day. Would suit someone looking to work within school hours.

What You’ll Be Doing:

• Coordinating and scheduling appointments for families with care and attention.
• Collecting documentation and verifying patient info before appointments.
• Communicating appointment details and any prep needed to families.
• Managing billing processes, ensuring everything is accurate and timely.
• Helping families understand pathology services and follow-up care.
• Providing top-notch support by addressing inquiries and resolving issues.
• Acting as a bridge between families and healthcare providers to enhance their experience.
• Working closely with our awesome medical and administrative teams to keep things running smoothly.
• Joining in on initiatives to improve our services continuously.
• Keeping organised records of patient interactions and processes.
• Ensuring we follow all the right policies and regulations.

What We’re Looking For in You:

• A strong attention to detail and a knack for perfecting processes and systems.
• Ability to adapt quickly to new tasks and challenges.
• A passion for kids’ healthcare and an interest in technology and healthcare startups.
• Great communication and people skills
• Comfortable using digital tools for scheduling and communication.
• You should be located in the Brisbane area.

Our Work Environment:

You’ll be part of a dynamic, collaborative team that values innovation and adaptability. We’re all about supporting each other and meeting the needs of families.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, or disability status.

We’d also like to share that we think we’re doing a pretty good job of supporting young families. Many of our team have young children and we understand what a difference it makes to offer flexible hours that accommodate pick-ups and drop-offs.

If you’re passionate about making a difference in families’ lives and enjoy working in a friendly, fast-paced environment, we’d love to hear from you!

How to Apply:
Send us your resume and a cover letter sharing why you’d be a great fit for the Medical Admin and Patient Concierge role at Cub Care! We can’t wait to meet you!