Senior Business Analyst (ServiceNow) – State Government

Location: Melbourne (in-office time required)
Contract Duration: 3 months (70 days)
Rate: Up to $900 per day (inclusive of super)
Clearance: Ability to obtain Baseline or NV1 clearance if required
Start Date: Immediate (with a 2-week onboarding period)

About the Role

A State Government agency is seeking an experienced Senior Business Analyst with ServiceNow expertise to support the development of a fit-for-purpose Equipment & Uniform Faults solution. This solution will manage reported faults for uniforms, equipment, and key operational assets, replacing the current Microsoft 365 form. The new system will integrate with ServiceNow, aligning fault reporting processes with existing enterprise standards.

Key Responsibilities

• Collaborate with stakeholders to gather, document, and validate business requirements
• Define functional specifications and process workflows for the new fault reporting system
• Ensure alignment with existing ServiceNow fault categories (e.g., IT hardware/software)
• Conduct gap analysis and recommend process improvements
• Support user acceptance testing, training, and implementation activities
• Provide ongoing advisory support to ensure project success

Skills & Experience

• Proven experience as a Senior Business Analyst, ideally within government or large enterprises
• Strong background in ServiceNow, particularly in fault reporting or ITSM modules
• Experience working on business process transformation and system implementation projects
• Ability to engage effectively with a wide range of stakeholders
• Strong analytical, problem-solving, and documentation skills
• Eligibility to obtain Baseline or NV1 clearance

What’s on Offer?

• Competitive daily rate of up to $900 (inclusive of super)
• Exposure to a high-impact project within a State Government environment
• Collaborative team culture and stakeholder engagement opportunities
• Immediate start with a structured onboarding period