Your Potential Employer: Elders Insurance is one of Australia’s largest regional and rural insurance services and operates an agency network distributing general insurance products to regional and rural clients.

Mercoo Pty Ltd T/As Elders Insurance Cooma based in Cooma NSW is where we currently have an opportunity for a Customer Service Representative role. This position offers you a development opportunity with potential for career progression with one of the leading Elders Insurance franchises in Australia. A competitive remuneration package will be negotiated with the successful applicant based on their experience and offering to the position.

The role:

We are looking for a new Customer Service Representative to add value to our already successful team. You will be fully trained and mentored in company practices. Duties will include:

• Build and maintain rapport with clients and stakeholders.
• Provide efficient and prompt client service and effective stakeholder management.
• Provide support to the broader team in relation to office administration, telephone enquiries, processing and credit control; and
• Contribute to the development of the business and building/maintaining a strong team.

About You:

To be successful in this role you must be able to:

• Good attention to detail, strong time management and organisational skills
• Display a high level of computer literacy and accuracy with data input
• Ability to work effectively under pressure, in a fast-paced and dynamic environment
• Obtain satisfactory police and ASIC clearances
• Ability to think critically and problem solve independently and within a team

You will also have the following qualities:

• Excellent customer service and the ability to manage your own time well.
• Teamwork and co-operation
• Concern for quality, accuracy, and efficiency
• Flexibility, and a positive can-do attitude and a willingness to learn
• Must be reliable
• Excellent attention to detail
• Tier 2 ANZIFF qualification is an advantage.

What we offer

• Highly supportive team
• Inclusive environment
• Ongoing learning and training
• Career development

For further information please contact:

Jessica Larsen

02 6497 5500

[email protected]