Infrastructure Administrator

• Make a difference to young people by joining an innovative national not-for-profit
• Hybrid working - Melbourne, Sydney or Brisbane (or remote if living in remote area)
• Full time opportunity with great salary packaging.

What is headspace National

headspace is the leading youth mental health organisation in Australia. Recognised nationally, headspace helps thousands of young people, and their family and friends, access vital support through our headspace services in over 170 communities across Australia. To learn more about headspace and the services we offer, visit headspace.org.au

About the role

The Infrastructure Administrator is primarily responsible for working with and supporting all departments of headspace National to ensure that all IT administrative and security tasks and functions are carried out in accordance with the organisation's operational plan. Furthermore, the Infrastructure Administrator will provide support to all headspace centres for headspace National led IT initiatives. The incumbent will work to ensure that network infrastructure is operating effectively and will be driving the cyber security program for headspace.

Key Responsibilities include (see position description for full responsibilities):

• Provide 2nd and 3rd level IT support
• Support, configure, maintain, upgrade, and monitor headspace IT infrastructure
• Investigate, test and perform patch management of IT infrastructure including 3rd party applications
• Lead projects which strengthen headspace's security posture
• Continuously monitor headspace infrastructure against cybersecurity threats and identify mitigations
• Implement and maintain security controls
• Manage annual security penetration tests and audits, including tracking items to resolution
• Analyse security incidents and be a key member of the incident response team
• Review and assessment of the current infrastructure and advise on areas for improvement, including process improvements

Who we're looking for

headspace is seeking candidates with:

• A minimum of five years of relevant experience in a corporate Infrastructure Administration position
• A thorough understanding of network environments including VPNs, firewalls, WAF, subnets
• Demonstrated windows server administration experience including AD, group policy and DNS
• Demonstrated Azure environment administration experience
• Competence to examine security from a holistic view, including threat modelling, risk, and vulnerability assessment
• Experience in security incident handling and response
• Excellent communication skills, very high level of attention to detail, ability to multitask and prioritise and strong stakeholder management skills.

What's on offer

At headspace, we're not just about the work - we're about creating a culture that's fun, supportive, and inspiring. You'll join a team that values your ideas, your passion, and your energy. Together, we're here to make a real difference in the lives of young people. Additionally, we offer:

• A workplace where people are encouraged to bring their whole selves to work
• Excellent salary packaging up to the maximum amount ($15,900) - For more information on salary packaging, please refer to: https://www.smartsalary.com.au/
• Hybrid work environment where you can work from home and office
• Professional development opportunities
• A focus on wellbeing
• A commitment to diversity

How to apply

• Click the 'Apply Now' button to review the position description and get started on your application
• Make sure to include:
• Your resume.
• A cover letter that addresses the selection criteria in the PD
• For further information, reach out to Simon Wilkinson, Head of IT Operations, at [email protected]
• Applications close 11.30pm, 27th March 2025

To be eligible for this position you must

• Have the right to live and work in Australia
• Have a current Working with Children Check (WWCC) and/or pass all of the WWCC(s) required for this role
• Pass a headspace Police Check

headspace is committed to workforce diversity and to creating an inclusive workplace where all employees are valued, celebrated, and can contribute meaningfully. We encourage applications from people with lived experience of diversity to enhance the depth of skill and insight within our workforce. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people.

headspace will provide reasonable personalisation for all candidates to participate equitably in the recruitment process. Please advise us should you require assistance.