Your new company

Join a dynamic Participant Experience Design division, the driving force behind the Participant Service Improvement Plan and Participant Service Charter. The mission? To design and deliver top-notch service improvements, ensuring quality outcomes and an enhanced experience for all participants.

Your new role

The Service Design role is crucial in the team, leading initiatives and managing workflows. With a considerable level of autonomy, the Service Designer will have the freedom to exercise initiative and judgment while interpreting legislation and policy to achieve outstanding outcomes. This will include:

• Research & Insights: Dive deep into researching and identifying insights that contribute to our Agency's understanding of information.
  
• Co-Create & Document: Partner with team members to co-create and document current state service through design and research, identifying participant and staff experiences and business processes.
  
• Advocacy: Champion the voices and experiences of participants and stakeholders throughout our work processes.
  
• Design-Thinking: Co-facilitate design-thinking sessions with service users to design and test future service processes, channels, and experiences.
  
• End-to-End Service: Oversee end-to-end service experiences in line with the Digital Service Standard, ensuring changes are participant and staff-focused and consistent across various touchpoints.
  

What you'll need to succeed

• Proven experience in service design and improvement
  
• Exceptional initiative and judgment
  
• Excellent communication and stakeholder engagement abilities
  
• Expertise in design-thinking methodologies and practices
  
• Ability to conduct thorough research and translate insights into actionable improvements
  
• Experience in facilitating co-creation and design-thinking sessions
  

What you'll get in return

• Long-term contract with options to extend!
  
• Ability to work in any capital city!
  
• As a HAYS contractor, you will receive ongoing support from a specialised consultant throughout your assignment, gaining valuable market insights and updates!
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.