About us

Established in 1985, in the heart of Melbourne’s Chinatown, the Museum of Chinese Australian History (or Chinese Museum) is a vibrant institution dedicated to sharing the rich history and cultural heritage of Chinese-Australians. Through our exhibits, educational programs, and community outreach, we celebrate the diverse contributions of Chinese culture to Australia.

About the role

Part-time (31.5 hours per week), fixed term (12-month contract for 11 months of work per year)

Monday to Friday, 9:30 a.m – 4:30 p.m

$39,700 + 11.5% superannuation + pro rata leave entitlements

Amusement, Events and Recreation Award - Grade 3

As the Education and Visitor Services Administrator, you will represent the front line for customer service for all education programs at the Museum. This role is responsible for overseeing the day-to-day management of the education departments’ booking processes and systems.

Reporting to the Education Manager, you will be required to have a deep knowledge of our education program offerings, be able to communicate this information to teachers and adult community groups in a friendly and easy to understand manner, field enquiries via email and telephone, process bookings, create staff rosters, issue accurate invoices, confidently liaise with contractors and stakeholders, and capture and record all relevant data.

One day per week, you will act as the Front of House Officer, assisting all visitors to the Museum, including school groups, tour groups, contractors, visitors, and Board members. You will provide friendly and proactive assistance to Museum visitors, process ticket sales, shop sales, and respond to general enquiries.

This position is active 11 months per year, with one mandatory unpaid month per year. Unpaid month and annual leave, accrued pro-rata, is to be taken during a quiet period for the Education department (i.e. during school holidays) in consultation with the Education Manager and the CEO.

About you

• Demonstrated customer service experience in education, tourism, or the cultural sector
• A high level of English proficiency, both written and verbal
• Strong organisational and administrative skills, including experience with Microsoft Office Suite
• A very high-level of attention to detail
• A passion for Chinese-Australian history, arts, and education
• Outgoing, reliable, and eager to support all departments where needed
• Experience in operating and maintaining booking systems is advantageous
• Experience in Point of Sale software (e.g. Lightspeed) is advantageous
• Must have or be eligible for a Working with Children Check
• Must have the right to work in Australia for the length of the contract as specified

Interested?

If this position sounds like you – and you’re keen to become a part of the team here at the Chinese Museum – click the apply button now!

Please submit a current CV along with a cover letter addressing the key skills outlined above and your interest in the position. This document should be no more than 3 pages combined and in a PDF format.

A full position description will be provided to shortlisted candidates ahead of interview.

For further information regarding the position, or if you require accessibility adjustments in order to submit your application, please contact Education Manager Tiffany Chimirri at [email protected].

Closing date: Thursday 27 March, 5:00 p.m AEST.

Note: We will be shortlisting applications as they are received, and may close the recruitment process early should we find the right candidate.