The Information and Technology (IT) program provides solutions that support client and stakeholder engagement. It fulfills the Queensland Public Trustee's business needs through IT strategy, ICT operations and support, information management, security, planning and architecture.

About the role

As a Senior ICT Training and Communications Officer, you will play a key role in shaping how ICT information is shared and understood within the QPT. In this role, you'll develop ICT solutions that enhance business processes, create and deliver training sessions and workshops to support end-users and draft and edit communication materials to support the successful adoption of ICT systems and initiatives.

Key Responsibilities

• Collaborate with subject matter experts to develop ICT knowledge resources
• Support the creation of training, change management, and communication plans for new ICT initiatives
• Draft and edit ICT communication materials, including emails and intranet content
• Develop ICT training materials such as presentations, e-learning modules, user guides, and videos
• Conduct ICT training sessions, workshops, and information sessions for end-users
• Assist in developing ICT policies, standards, and system documentation
• Advise colleagues on ICT training, communication, and stakeholder engagement strategies

This is a permanent full-time opportunity based in Brisbane CBD. Please download the role description for more information.

About you

You possess strong communication skills, with the ability to explain technical concepts in a clear and user-friendly manner, alongside expertise in designing and delivering ICT training sessions and workshops. Your technical understanding of ICT systems, tools, and knowledge management frameworks will support your ability to create engaging learning materials, user guides, and e-learning resources.

Skills and experience

• Level 4 Capabilities for Skills Framework for the Information Age (SFIA) as noted on the role description.
• Demonstrated ability explain technical concepts in a clear, user-friendly way
• Ability to work autonomously to meet strict deadlines
• Excellent written and verbal communication and stakeholder management skills
• Strong organisational and multitasking abilities to manage competing priorities efficiently.
• Excellent stakeholder engagement and project management skills
• Possession of a ‘C' class driving license is highly desirable

If you're passionate about making ICT knowledge accessible and engaging, apply now to join our team!

What we offer

• Create and deliver ICT training and knowledge resources
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing including support of flexible working arrangements

Interested in applying?

Please provide the following information:

• Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than two pages) outlining your motivation and ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role.
• Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.