Duty Manager – Wallsend Diggers RSL

About Us: Wallsend Diggers RSL is a welcoming, community-focused venue that offers a diverse range of entertainment, dining, and social experiences for our members and guests. With a dedicated team, we provide top-tier facilities, including versatile event spaces, a two-level entertainment hub, multiple dining areas, a Sports Bar, and an extensive gaming floor. To learn more, visit www.wallsenddiggers.com.au.

The Opportunity: We are looking for an experienced and motivated Duty Manager to join our team. In this role, you’ll be responsible for ensuring smooth daily operations while delivering outstanding service to our patrons.

Key Responsibilities:

· Oversee daily operations to maintain efficiency and service excellence.

· Lead and support the team, fostering a positive and professional work environment.

· Ensure top-tier customer service, handling inquiries and resolving issues promptly.

· Maintain compliance with licensing laws, safety regulations, and company policies.

· Conduct routine inspections to uphold cleanliness, security, and maintenance standards.

· Manage cash handling processes, including till reconciliation and banking procedures.

· Lead by example, delivering passionate, knowledgeable, and friendly service to our guests.

Who We’re Looking For:

The ideal candidate will have experience in a similar hospitality leadership role, demonstrating strong leadership abilities, exceptional communication skills, and a proactive approach to problem-solving.

Essential Skills & Experience:

• Daily roster and timesheet management
• RSA/ARCG certification
• First Aid Certification
• Strong interpersonal and communication skills
• Experience in report writing
• Availability to work nights, days, weekends and public holidays
• Ability to remain calm under pressure and handle conflict confidently
• Organized, detail-oriented, and trustworthy
• Professional presentation and the ability to work independently
• Excellent time management and multi-tasking skills
• Capability to inspire, guide, and effectively manage a dynamic team

What We Offer:

· Competitive salary with penalty rates for public holidays

· Complimentary shift meals and car parking facilities.

· Work / life balance

· Ongoing training and development opportunities.

· A supportive team environment with experienced Senior Management.

This is a hands-on position, and you will be required to assist staff across all departments when needed.

If you’re passionate about customer service, thrive in a dynamic environment, and are committed to professional growth, we’d love to hear from you!