Grand Mercure Basildene Manor blends old world charm with contemporary comfort. The property is set in manicured gardens in the Margaret River wine region, the property features 19 rooms and suites close to wineries, restaurants, cafes and recreational activities.

The Manor is the ideal option for extended stays in this beautiful area featuring a fireside reading room, conservatory, pool, sun deck, tennis court, lakeside pergola and BBQ facilities.

You simply can't go past the beauty of Basildene Manor, winner of TripAdvisor’s Travellers' Choice Awards – Best of the Best Category 2021 & 2022

About the Role

Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You

• Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Recognition and Rewards: Benefit from personalized reward and recognition programs, celebrating your contributions to our team's success.
• Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.

Your Skills and Experience Include

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.
• Must be available to work weekends.

Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers. Apply now and be part of our dynamic team!

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.