Nestled in the picturesque Victorian High Country, The Sebel Pinnacle Valley Resort, located at the base of Mount Buller, invites passionate individuals to join our team. Surrounded by rivers, wineries, and breathtaking walking/riding tracks, our resort is a haven for those seeking an unparalleled work and adventure lifestyle.

About the Role

Join our team as a Guest Experience Host & Face to Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

What You Will Be Doing as a Guest Experience Host & Face to Face Lead Generator?

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

What's In It For You?

• Build your skills and expertise to reach your full potential and achieve your personal goals.
• Exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Great career development opportunities
• Work in a dynamic and supportive environment that values diversity and inclusion.
• Shared rental accommodation available (including WIFI and Electricity)

Your Skills and Experience Include?

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers. Apply now and be part of our dynamic team!

Accor Vacation Club is committed to fostering a diverse & inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.