Position No. 851

Permanent Part Time - 15.2 hours per week

Band 4 - $27,805 to $29,232 yearly (pro rata), plus 11.5% statutory superannuation

Join Our Team as a Visitor Information Centre Officer!

Are you passionate about tourism and delivering outstanding customer service? Do you have a keen interest in promoting local attractions and events? If so, we want to hear from you!

Key Responsibilities:

• Provide friendly and professional customer service to visitors, assisting with tourism-related inquiries.
• Promote local attractions, events, and experiences to enhance visitor engagement.
• Ensure up-to-date tourism information, brochures, and event calendars are readily available.
• Handle cash transactions, banking reconciliations, and daily financial records.
• Work along side volunteers supporting when required.
• Assist with accommodation and tour bookings.
• Maintain accurate visitor statistics and contribute to reporting requirements.
• Work collaboratively with internal and external stakeholders to enhance tourism initiatives.
• Assist in the planning and on-site attendance to ensure execution of council events, festivals, and promotional activities.
• Work on a flexible roster, including weekends and public holidays as required.
• Be a brand ambassador for The Middle of Everywhere.
• Assist in social media planning, creation and implementation across social media platforms.

To be successful in this role, you will have:

1. Experience in tourism, marketing, hospitality, customer service, or information services.
2. Strong knowledge of the Wellington Shire tourism region and the greater Gippsland area.
3. Excellent communication and interpersonal skills.
4. The ability to work independently and within a team environment.
5. Proficiency in IT systems and data entry.
6. Experience in creating promotional material and design skills preferred.

Why Join Us?

• Be part of a dynamic team that supports and promotes the local community.
• Gain experience in the tourism and visitor services industry.
• Work in a welcoming and engaging environment where every day is different.
• Contribute to enhancing tourism and economic development in the region.

If you have a passion for customer service, love promoting local attractions, and enjoy working in a collaborative environment, we'd love to hear from you!

Why Wellington?

Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of "Happy people, healthy environment and thriving communities". As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.

We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation, flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer and is proud to encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities. Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.

About Wellington

Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away.

Whether it's a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there's plenty to keep you busy in The Middle of Everywhere! Home to a range of tight-knit communities, you'll quickly find yourself right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you'll never be short of Sunday brunch ideas and places to try! The Middle of Everywhere > Eat & Drink

Visit https://themiddleofeverywhere.com.au/ to find out why the Wellington Shire is a great place to live and work.

How to Apply:

Applications must address the Key Selection Criteria as outlined in this advertisement and will be accepted no later than 11.59pm Sunday 30 March 2025.