Role: Experienced Medical Receptionists (multiple roles on offer to meet our rapid practice expansion)

Company: The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare

Location: Bowen Hills
Positions: Full-time (38 hours per week)
Days Needed: Monday to Sunday
Core Hours: Ranging between 8am – 6pm (Mon – Fri)

Enabling Life-Changing Healthcare: Experienced Medical Receptionist

Are you a passionate, experienced Medical Receptionist with an interest in innovative treatments for complex, chronic disease management? Do you want to be part of a dynamic team that’s making a real difference in healthcare provision across general population and veteran communities? If you’re ready to join a supportive team and state-of-the-art environment, The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare in Bowen Hills has the perfect opportunity for you!

About Us: At The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare, we're dedicated to transforming the lives of our patients. We are specialists in complex, chronic disease management, utilising a multidisciplinary approach to coordinated healthcare that covers the full spectrum from Primary, Allied, and to Specialist healthcare. No two patients are the same, and we deliver bespoke care plans tailored to each. Our state-of-the-art facilities enable this approach to care, establishing multidisciplinary hubs that are purpose designed to optimise the patient and staff experience. With a partnership network of over 20 support clinics and organisations, delivering more than 25 services nationwide, The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare stands apart as a leader of coordinated, multidisciplinary care.

The Role: As an experienced Medical Receptionist, you will be integral to enabling our patient-centric approach, as the first point of contact for each patient, you will manage the patient experience and the efficient processing of appointments to ensure we maintain our delivery values of ease of access, speed of access, and high quality care.

What You’ll Do:

• Patient Interaction and Customer Experience: Responsible for the onboarding and processing of patient enquiries, delivering key messages about the business services, and facilitating access to healthcare practitioners. You will manage in person attendance in the clinic, phone enquiries and online bookings.
• Administrative Support: Responsible for the end-to-end administration of the patient journey, including eligibility checks, bookings, patient records, referrals, prescription management, and use of systems including Best Practice, Hot Doc, and Snapforms.
• Process Evaluation and Development: Contribute to the continual evaluation and improvement of administrative processes, workflows, and system integration.
• Training and Development: Participate in training and education for all staff on clinical partners, processes, and service-aware presentations.
• Data Analysis: Harness data to inform administrative decision making, including weekly administrative data reports and performance metrics.
• Systems Management: Responsible for the utilisation and management of operational systems including the suite of IT software systems, database management, and auditing.
• Governance: Operate in accordance with all applicable governance policies and processes, ensuring correct data security and privacy regulations are adhered to.

Why You’ll Love Working with The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare:

• Modern Facility: Work in a cutting-edge healthcare facility designed to support your service delivery and the care of our patients. Benefit from purpose-built facilities which filter natural light throughout, private staff break rooms, discounted nutritionally designed meals at our onsite café, and more.
• Collaborative Team Environment: Be part of a passionate, multidisciplinary team that values collaboration, respect, and continuous improvement. Benefit from weekly team training, sharing knowledge through case coordination, and service-aware presentations to enhance your contextual experience.
• Competitive Compensation: Benefit from a competitive salary and comprehensive benefits package that rewards your skills and dedication.
• Mission-Driven Work: Make a real impact in the lives of patients by providing them with the care they deserve. Constantly innovating, we remain singularly focused on provide patient-centric care with ease of access, speed of access, and high quality care.
• Professional Development: Access ongoing professional development opportunities to grow your skills and advance your career.
• Dynamic Growth: Be a key enabler in a dynamic business as it expands its care network, growing to coordinate multiple care hubs and outposts.

Who You Are:

• Experienced Medical Receptionist: You have strong experience in healthcare administration, with excellent customer service values. You can work independently, coordinating the access to care for patients.
• Systems Focus: You understand the importance and power of systems, and the correct use, and management of these to achieve operational outcomes. You have detailed experience in Best Practice, and other IT systems.
• Organised & Detail-Oriented: You excel at managing multiple enquiries and workflows, ensuring every detail is accounted for and every patient can receive the care they need.
• Healthcare Billing: You have detailed knowledge and experience in entitlements and billing through Medicare, Private Health, and DVA legislation.
• Team Player: You thrive in a collaborative environment and are eager to contribute to a mission-driven team. You understand that your contribution enables our multidisciplinary team to succeed.

Apply Today: If you’re ready to make a meaningful impact in the lives of patients and work with a team that’s passionate about delivering the best care, we want to hear from you.

Apply now to join The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare and help us provide multidisciplinary healthcare nationwide.

The Banyans Medical Centre and Specialist Clinics
Total Veteran Healthcare
Where Excellence Meets Opportunity