At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

About the position:

Do you love ensuring processes run smoothly and claims get resolved efficiently and accurately? If so, we want you as our Claims Coordinator!

This is your chance to take ownership of national claims processing, working closely with warehouses, vendors, and third-party logistics (3PL) providers to make sure faulty, damaged, and missing goods claims are collected, credited, and closed on time.

• Oversee collections and crediting of goods across our national warehouses.
• Work with warehouse teams and 3PL providers to ensure seamless collections.
• Ensure all approvals, evidence, and documentation are in place before collections.
• Track claims, report progress, and follow up on outstanding items to keep things moving.
• Partner with Finance, Warehouse Operations, and Vendors to resolve any hiccups.
• Handle unexpected logistical challenges with a proactive, solutions-focused mindset.

Qualifications:

• Logistics or Claims Experience – You’ve worked in claims management, warehousing, or a related field.
• You can juggle multiple priorities and keep everything on track.
• You know how to liaise with teams, vendors, and 3PL providers effectively.
• You spot problems before they happen and follow up until the job is done.
• You’re collaborative and love working with different departments to find solutions.

Why Join Us?

• We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish!
• Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
• From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone!
• Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook and Youtube.

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.