Talent International is currently recruiting for an APS6 Business Generalist - Operations to work for one of our Federal Government clients based in any office in the NSW (Few office locations are Surry Hills, Penrith, Parramatta, Newcastle, Wollongong). The position is a 3-month contract role with the possibility of extension. The role pays $60.25/hr + Super.

7.6 hours per day and 38 hours per week

The APS6 Business Generalist in the OAAI Operations Team is accountable under limited direction to undertake complex work. This role supports the new internal Auslan Interpreting service by helping to address continuous improvement items. A Business Generalist skillset is preferred. Auslan Interpreting qualifications, skills, and lived experience is not required.

Responsibilities of the role include but are not limited to:

• Managing the Auslan interpreting booking system, supporting staff, and assigning bookings for direct reports to action.
• Managing Auslan interpreting workflow and responding to escalations, feedback or complaints from staff.
• Implementing and evaluating the client's Auslan Interpreting Program and improving outcomes through innovation and collaboration with staff, Agency teams, and external stakeholder groups.
• Lead OAAI projects with support and deliver project outcomes in accordance with the Agency's project management framework.
• Capturing data to measure performance and prioritising insights, actions and recommendations.
• Developing innovative initiatives and contributing to business improvement strategies to improve the quality and efficiency of OAAI services, projects, and workplace practices.
• Contributing to the development of team objectives and prioritising OAAI tasks, projects, and services.
• Work independently or under limited guidance in relation to an area of OAAI expertise.

(NOTE: The key responsibilities of the role are based on current priorities and may change over time.)

Essential criteria:

• Stakeholder engagement
• Written analytical
• Continuous improvement

Desirable criteria:

• Lived experience with disability
• Business systems
• Process and guideline development

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / [email protected] for a confidential discussion.