Membership Services Officer

Australian Nursing and Midwifery Federation
Melbourne VIC

The Australian Nursing and Midwifery Federation is an employee organisation representing the professional and industrial interests of over 100,000 Victorian Nurses.

This position requires an individual who has a sharp eye for detail, an ability to problem solve and work proactively alongside a team supporting members of the Australian Nursing and Midwifery Federation.

As Membership Services Officer, you will have aptitude for technology and CRM systems, maintain accuracy of membership records and ensure tactful investigation and expeditious resolution of payment anomalies.

About the Membership Services Officer role

As a Membership Services Officer you will assist our membership and the ANMF (Vic Branch) with the following customer-service based activities:

• Be committed to providing customer support, with considered communication skills for both verbal conversations via phone and written communication via email to resolve issues and ensure a detailed and caring approach to ANMF member service.
• Ensure all information required by ANMF from members is collected accurately and recorded in the relevant systems appropriately.
• Understanding and abide by privacy laws in relation to membership data.
• Maintain data integrity by executing reports, identifying errors and rectifying issues.
• Processing membership applications, change of details, interstate transfers of memberships and resignations with a respectful approach to data integrity.
• Identify opportunities to improve processes and enhance services for ANMF members.

Key Selection Criteria

• Demonstrated experience with customer service software, systems, Microsoft office suite (Experiences with iMIS would be advantageous, but not essential)
• Have an enthusiasm for using technology, learning new applications and systems.
• A commitment to customer service and advanced interpersonal skills.
• A confident and professional telephone manner.
• Well-developed written and verbal communication skills.
• A capacity to represent ANMF with credibility and professionalism.
• An ability to work and communicate effectively with a wide range of staff and members.
• Empathy when dealing with challenging or sensitive member contact and maintain high levels of confidentiality, discretion and professionalism.
• Previous union or member-based service experience highly regarded but not essential

The remuneration package includes:

• Full time annual salary: $73,677 per annum
• Plus 16.5% superannuation
• Additional public holidays, annual leave and paid Christmas close down
• ADOs
• Access to flexible and remote work options upon completion of successful training in the role

We are seeking a full-time permanent position, however 4 days per week will be considered.

How to Apply

To apply, email a cover letter addressing how you meet each of the key selection criteria and your updated CV to [email protected] by Wednesday 26 March 2025.

Applications will be assessed as received, so don’t wait to apply. Successful applications will be subject to valid Police check.