Customer Service Officer

• Salary $68,114.80 to $79,012.96 p/a + super
• Permanent full time position – 35 hours per week
• Friendly and supportive team environment

About Ku-ring-gai Council

Located 16 km’s north of the Sydney CBD, the Ku-ring-gai area covers 84km2, is home to 124,000 residents and set in one of New South Wales’ most attractive natural environments.

About the role

Reporting to the Customer Service Coordinator, this role will see you be the first point of contact for all council related enquiries, ensuring an effective frontline service to Ku-ring-gai residents and customers.

Duties

• Answer enquires from the public in a helpful and friendly manner
• Communicate with the public via mail, live chat, phone, face to face and social media
• Accurately register and record customer requests, applications and bookings using Content Manager (TRIM) and Technology One
• Escalate enquiries as appropriate
• Perform cashiering duties
• Rotate between all sections of Customer Service where required

Qualifications, skills & experience

• Certificate III in Telecommunications (Call Centre) or experience in a similar role
• Proficiency in Microsoft Office (i.e. Word, Excel, Powerpoint, Outlook, Teams)
• Commitment to excellent customer service
• Excellent communication, interpersonal and conflict resolution skills
• Local Government experience desirable but not essential

Benefits

• 35 hour working week
• Work from Home (WFH) options / Flexible Working Arrangements
• Fitness Passport
• Novated Lease options available for private use vehicles
• Health & Fitness $100 yearly reimbursement (conditional)
• Free confidential Employee Assistance Program
• Beautiful Ku-ring-gai Location
• Supportive team environment
• Access to a wide range of development and training opportunities

For more information on the benefits offered at Ku-ring-gai Council, please refer to our website click here.

How to apply

Applicants are required to address all Essential Criteria as listed within the Position Description to be eligible for an interview.

Like to know more Contact Jason Dowel on 02 9424 0730

Closes: 11:30pm, Wednesday 26 March 2025

Ku-ring-gai Council is an equal opportunity employer