This national Financial Planning firm is seeking an experienced Client Services Manager/ Associate Adviser. The business has approx. 80% wholesale clients, including HNW individuals and a lot of charitable funds.

Working across all levels, this role is to provide effective, proactive and consistent support to Advisers, adding to team productivity.

Responsibilities include:

Adviser(s) support:

• Assist Advisers with client related tasks including ongoing client management, account opening paperwork and all other administrative tasks or projects required
• Assist with the maintenance of client records and preparation of required client advice and file notes
• Recording of file notes and being responsible for any action items from meetings
• Answer incoming phone calls and managing client queries and needs.
  Liaise with any external relationships (clients, accountants, lawyers etc) as required which will include the booking of client and other meetings and proactive diary management of the Adviser

Operational support:

• Maintenance and updating of regulatory documents including Investor Certificates, Fee Disclosure Statements and Renewal Notices.
• Manage funds transfers, investment applications and redemptions using various platforms including Netwealth, IRESS and maintain the required training records in Kaplan

Improvements and efficiencies:

• Developing and maintaining any internal process documents and worksheets to streamline business processes and to improve client management
• Maintain and update own workflows and list of recurring tasks with guidance from the Adviser and proactively seek/undertake new work/tasks for the benefit of the team
• Contribute to the achievement of revenue, funds under management and other goals relevant to the success of the company and the direct client relationships that you will assist with

For the right candidate, you would have the opportunity to join client meetings, attend charity functions and be a pivotal part of your team. However, the ideal candidate will enjoy being the second chair, or support person, and not wish to become an advisor within the next 5 years. This organisation is hoping to find a career Associate, some who truly loves supporting great Advisors, but may not necessarily want to be a planner themselves.

If the above sounds like you and you are looking for a new challenge, please email your resume today.

Kiera Brown

Director, FS Recruitment Solutions

0409 598 111

[email protected]

www.fsrecruitmentsolutions.com.au