Lilydale Automotive Group is an exciting, small team dealership located in the Eastern Suburbs of Melbourne.

We are seeking an organised, enthusiastic and motivated Service Advisor who may be seeking out that ever special work-life balance! Working with the Hyundai & LDV brands, we have also recently added GWM Haval to our stable. While this job is involved in our Service Department, it does not necessarily require a mechanical mindset - more so, a customer service approach! Our mechanic team are there to support the technical answers when required!

The role

Reporting to our Service Manager, this role supports the Service Department by ensuring a high level of customer service to both internal and external stakeholders when performing duties including but not limited to:

• Start your day greeting our customers as they drop off their cars
• Work with our workshop foreman to prioritise daily bookings
• Liaise with customers about further works required on their vehicles
• Taking phone calls for bookings and service queries
• Raising work orders, invoices and receipting payments
• Following up on customers concerns, parts on order, future bookings
• Checking in with yesterdays customers to ensure everything went smoothly
• And loads more!

The candidate

Our ideal candidate will:

• Ideally have previous Customer Service experience
• Have exceptional communication and interpersonal skills

The benefits

On offer to you:

• a competitive package
• commissions and bonuses
• company maintained vehicle or car allowance

If you believe that you possess the skills and experience that we are looking for, and have a passion for the Automotive Industry please apply.

*Due to the number of applications we will be only contacting those who have been shortlisted