Collection Services Officer

ABOUT US

As one of the largest animal shelters in South Australia, Animal Welfare League (AWL) takes in over 80 animals each week to rehabilitate and rehome them with loving families.

Thanks to the generous support of South Australian animal lovers, we can continue our mission to connect pets, people and community – not just through matching pets with their forever families, but also by helping owners farewell their beloved pets through our Pet Cremation service, caring for pets in our Boarding facilities and helping South Australians shop sustainably through our Op Shops.

Thanks to the work of our amazing employees and volunteers and the ongoing support of the South Australian community, we will continue working towards our vision of a South Australia where every pet has a loving home.

ABOUT THE ROLE

As a Collection Services Officer, you will provide respectful and efficient collection and delivery services, including retrieving deceased pets from vet clinics and private homes, returning ashes to customers, and handling memorial preparations such as paw prints, fur clippings, and urn transfers. You will maintain accurate records, meet performance KPIs, and ensure all equipment is clean and properly maintained. Delivering courteous customer service, fostering professional interactions, and promoting AWL’s image are essential aspects of the role.

Please note, this is a casual role and days/hours will vary according to business needs. Availability over a 7-day work week including weekends, public holidays and peak holiday periods will be highly regarded. This role is based at Edinburgh North with travel required.

ABOUT YOU

The Cremations Department is seeking adaptable, team-oriented individuals who align with AWL’s vision and mission. Ideal candidates will have experience in production, logistics, or customer service industries, coupled with strong customer-centric skills and an understanding of customer expectations. Key attributes include effective time management, excellent communication skills, the ability to work both independently and collaboratively, and a professional, reliable demeanor. Attention to detail, problem-solving abilities, and intermediate proficiency in Microsoft Office and related tools are also essential for success in this role.

SPECIAL REQUIREMENTS

• Some flexibility with working hours will be required. This includes working across a seven (7) day week, public holidays, peak holiday periods and if required covering shifts for leave absences.
• Travel will be required across AWL sites and other locations.
• A current driver’s licence is required.
• Applicants must be functionally assessed to ensure physical ability to complete the physical demands of the position.
• Satisfactory National Police Clearance Certificate / National Police Check (NPC) at commencement of employment and periodically at the request of AWL

WHAT WE CAN OFFER YOU!

• Discounted pet boarding, adoptions and cremation services in accordance with AWL policy.
• 20% discount on retail products from the AWL Pet Shop.
• Work in a positive and supportive environment.

For further information including the Position Description, please visit https://awl.org.au/work-with-us

APPLICATION INSTRUCTIONS

If you are passionate about connecting pets, people, and community, we want to hear from you!

Applications for this position must be accompanied by a cover letter outlining your suitability for the role by addressing the ‘About You’ criteria above. Also, include a resume with two (2) current referees and their email addresses.

Applications are to be addressed to Bronwyn Youell, Collection Services Supervisor. Hit APPLY now!

For enquiries about the position, please contact Bronwyn Youell at [email protected]

Applications close: Tuesday 25 March 2025