PART-TIME VETERINARY RECEPTIONIST/VET NURSE.

District Vets Maleny are seeking a skilled and experienced receptionist to join the team to provide compassionate, personable and exceptional customer service and communication to our valued clients.

We are looking for someone who shares our vision and commitment and, who is experienced in similar reception-based role. The position would be part-time. Clinic hours are Monday to Friday.

Please be aware that your job will not be filled with days cuddling puppies and kittens. The reality is that our work can be quite busy and, as we provide all life stage care along with emergency care, some confronting and emotional situations are inevitable.

About Us: At District Vets Maleny we are passionate about patient care and aim to provide an individualised and compassionate care service to our patients and clients. We make a difference.

District Vets Maleny is privately owned, single vet small animal clinic servicing Maleny and the surrounds. Most of our patients are dogs and cats. We also see some birds and wildlife.

Your will be involved in the following aspects of the clinic.

• Customer service – in person, phone, emails and social media. This also involves providing information to clients on a variety of topics.
• Welcoming clients and their pets and assisting them on their visit with us from entry to departure.
• Managing emails – enquiries & patient information.
• Daily scheduling of consultation and surgery appointments and follow-ups, liaising with the nursed and vet to ensure the day is organised and clients/patients are appropriately prioritized.
• Communication with the team regarding incoming emergencies, client expectations and follow-up call feedback.
• Administrative duties as needed to ensure the clinic runs efficiently.
• Handling of invoice payments and end of day/shift balances.
• Communication with third parties associated with our patients care -including requesting results, samples and other documents.
• The ability to deal with emotional and challenging client interactions.
• Manage and maintain the reception area and consults room, including stock management and ordering.
• Willingness and ability to expand your knowledge to include general pet health care and over-the-counter products as well as animal behaviour.
• Animal handling will be required.

This role is perfect for enthusiastic, positive and motivated individual who has a keen problem-solving ability and passion and commitment to providing the best service to our clients and their pets. You will become an essential team member in providing care to our patients and their families.

Key Attributes:

• Ideally a minimum of 2 years in a similar reception-based role
• A proven history of creating and maintaining long and mutually beneficial relationships with colleagues, clients and business partners
• Strong practical skills and ability to multitask
• Excellent verbal and written communication skills
• Ability to work well both independently and as part of a team
• Animal handling skills (not required but highly desirable)
• Previous experience as a Vet Nurse or experience within the pet health care or human health care industry (not required but highly desirable)
• Passion for providing top-quality care to pets and their families
• Willingness to contribute to the clinic’s success and learn new skills

What we offer:

We are a local clinic, who are committed to providing a supportive and professional work environment. We offer competitive renumeration, opportunities for professional development, and a range of workplace discounts for our staff.

If you're a dedicated professional who thrives in a busy environment and enjoys making a difference in the lives of pets and their families, we want to hear from you!

Send your resume and a brief cover letter outlining your experience and why this position is for you to Susan Portas – [email protected].