The new Customer Systems and Assurance team ensures the performance, usability and stability of the Transport and Main Roads registration and licensing legacy system is maintained. Working with external vendors and stakeholders across the department, the team deliver program outcomes using innovative technological solutions.

What you will do

In your role, you will:

• Assist in the management of the maintenance program of improvements for Customer Services Branch (CSB) Customer Systems and Assurance.
• Provide high quality, timely and accurate advice to the leadership team in regard to system issues and proposed changes.
• Manage UAT for a program of work that will include producing testing plans and ensuring they are developed in line with the required standards and frameworks, coordinate resources required to prepare environments, test data and undertake testing, reporting on testing progress to varying levels of stakeholders throughout the program and coordinating the triage of defects and issues from identification through to resolution and closure.
• Be the primary liaison between business and technical stakeholders to coordinate the development of test plans and completion reports, resourcing and scheduling.
• Develop and maintain test coordination artefacts including test approaches, test plans, test completion and customer acceptance documents.

Who we are looking for:

An individual with:

• Experience in UAT for online services, apps or transactional systems.
• Experience with business support of large, complex systems used to deliver high volume, real-time services to business and individual customers would be highly regarded.
• Experience/working knowledge with automated testing tools.
• Ability to communicate technical concepts or issues in plain language, tailoring messaging based on the audience.

Be part of something bigger:

Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.

What we offer:

• Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:

- 4 weeks annual leave

- 2 weeks sick leave per year

- Long-service leave after 7 years

- Salary sacrificing

- Parental leave o Generous superannuation

Ready to make a difference?

Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.

Job Ad Reference: QLD/625300/25

Closing Date: Tuesday, 25 March 2025