The new Customer Systems and Assurance team ensures the performance, usability and stability of the Transport and Main Roads registration and licensing legacy system is maintained. Working with external vendors and stakeholders across the department, the team deliver program outcomes using innovative technological solutions.

What you will do:
In your role, you will:
• Undertake User Acceptance Testing of Registration & Licensing service delivery systems for technology-based system changes and projects in scheduled releases
• Provide advice and support to various stakeholders, including staff, managers, customers, and government agencies.
• Collaborate with users, IT, and other stakeholders to investigate issues and contribute to a registration and licensing enhancement program.
• Contribute to the development and improvement of internal operating processes, procedures, User Acceptance Testing, and general administrative functions.

Who we are looking for:
An individual with:
• Experience with business support of large, complex systems used to deliver high volume, real-time services to business and individual customers would be highly regarded.
• A focus on customer service and demonstrated ability to communicate and collaborate with team members and stakeholders.
• Problem-solving skills, with a demonstrated ability to identify and resolve issues, prioritize tasks, and implement changes.

Be part of something bigger:
Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.

What we offer:
• Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:
o 4 weeks annual leave
o 2 weeks sick leave per year
o Long-service leave after 7 years
o Salary sacrificing
o Parental leave
o Generous superannuation

Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.
Job Ad Reference: QLD/625282/25
Closing Date: Tuesday, 25 March 2025