Castle & Cubby is looking for a proactive and passionate Operations & Customer Success Coordinator to join us at an exciting time of growth.

We need someone who’s organised, customer-focused, and thrives on making things happen—ensuring our imaginative play spaces reach families on time while turning happy customers into raving fans. If you love coordinating across teams, solving problems, and creating delightful experiences, this is your chance to shine in a purpose-driven business.

This is a hands-on role where you’ll keep our production and delivery wheels turning, delight customers with seamless service, and help us share their stories. Your knack for detail and proactive ideas will make a real difference as we grow.

If you’re ready to roll up your sleeves and bring joy to families across Australia, we’d love to hear from you!

The Details

⏰ Flexible hours | 5 days a week, minimum 9:00 am – 3:00 pm (school hours), with full-time option available (e.g., 8:30 am – 4:30 pm)
📍 Based in our Bayswater Head Office

What You’ll Be Doing

• Production Coordination – Liaise with our production team to keep jobs on track, check stock levels to bring projects forward, and delight customers with early deliveries.
• Delivery Logistics – Partner with delivery and installation teams, ensuring they’ve got all the details, checklists are ticked, and interstate accommodation is booked.
• Customer Onboarding – Welcome new customers with engaging onboarding calls to set them up for success.
• Post-Delivery Follow-Up – Check in after delivery to ensure satisfaction, resolve hiccups, and gather reviews or marketing stories.
• Retention & Growth – Guide customers through our loyalty programme and encourage repeat business to keep them coming back.
• Process Tweaks – Analyse feedback and data to improve our onboarding and delivery processes.
• Reporting – Track satisfaction and engagement to show the impact of your work.

About You

We’re after a switched-on, detail-oriented individual who loves coordinating and connecting. You’ll thrive in this role if you:

• Have proven experience in operations, customer success, or logistics – Bonus if it’s in manufacturing or product delivery!
• Are highly organised & proactive – You spot opportunities and get things done efficiently.
• Are a top-notch communicator – You can liaise with production, delivery teams, and customers with ease.
• Know your way around CRM tools – Experience with customer or job tracking systems is a big plus.
• Love delighting customers – You’ve got a knack for turning happy clients into advocates.
• Are comfy with data – Analysing trends and reporting doesn’t faze you.
• Connect with our mission – You’re passionate about creativity, play, and childhood development.

What’s in It for You?

🕒 True flexibility – Choose full time (8:30 am – 4:30 pm) or school hours (9:00 am – 3:00 pm) to fit around family or lifestyle, or opt for full-time—whatever works for you, as long as it’s 5 days a week.
🎨 A creative & purpose-driven gig – We craft experiences that spark joy for kids and families.
👨‍👩‍👧‍👦 A supportive & fun team – Work with a crew that values your input and celebrates wins.
💰 Solid rewards – $65,000–$75,000 + super (pro rata), plus up to $4,000 annual bonus (post 6-month probation) for hitting targets.

About Castle & Cubby

Castle & Cubby is a family-owned, fun, and purpose-driven business creating imaginative play and learning spaces for families and children across Australia.

We’re all about sustainable, innovative, and community-focused designs that inspire curiosity and connection. Our team is dedicated, passionate, and growing—and we’re keen to welcome someone who shares our vision and values.

How to Apply

Click Apply and send us your CV + a cover letter explaining why you’d be a cracking fit for this role.

💡 Bonus: If you’ve got examples of how you’ve wowed customers or streamlined operations, we’d love to see them!

To be considered, please submit a tailored cover letter addressing this role. Generic applications that don’t reference the specifics of this position may not progress. Taking the time to personalise your application shows the attention to detail and enthusiasm we’re after.