Senior Inspector - Programs

Clerk Grade: 7/8 ($110,266 - 122,058) + Super and Leave Loading + Accrued flex time

Duration: Ongoing, fulltime

Location: Parramatta 2 - 3 days per week, with other locations considered and hybrid and flexible working conditions available.

Applications Close: Tuesday 26th March [9:59am]

NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities or buying and selling their home. We want to hear from people who are passionate about fact-finding and problem solving and who have worked in compliance teams before. We also want to hear from candidates with compliance and regulatory experience in different fields, including local councils, regulators, insurance and banking compliance and legal practitioners.

About the team
As part of the new Strata and Property Taskforce in NSW Fair Trading, we are recruiting for newly created roles in our Compliance team. These roles will enable us to protect consumers, enforce professional standards across over 60,000 operators and restore confidence to the property sector. The work of the team is varied but predominately involves carrying out compliance activities to support consumers and licensed operators across strata, real estate, retirement villages, residential land lease communities and conveyancing. Reporting to the Compliance Manager you will lead and support compliance activities to investigate matters, gather evidence, prepare reports and provide advice. You will have carriage of your own matters and work collaboratively to ensure optimal compliance outcomes.

What you will do:

• Carry out compliance and investigation activities related to the strata and property sectors.
• Participate in proactive compliance activities and programs.
• Advise customers on compliance outcomes.
• Resolve complex issues and ensure compliance with regulatory requirements.
• Work in a fast-paced team committed to fair outcomes that make a real impact in the community.

To be successful in this role you will have:

• Compliance experience - Ability to undertake thorough and complex investigations.
• Regulatory knowledge - Understanding of legislation, and exercising compliance and enforcement powers.
• Work collaboratively - Be able to work with other teams to achieve optimal compliance outcomes.
• Critical thinking - Strong analytical skills and sound decision-making
• Communication & negotiation - Ability to engage with a wide range of stakeholders and deliver outcomes
• Adaptability - Stay calm, impartial, and focused in high-pressure situations

Must-Haves

• Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program)
• Strong understanding of regulatory compliance
• A current NSW driver's licence & willingness to travel when required

What we need from you:
An up-to-date CV no more than 5 pages and a cover letter of no more than 2 pages outlining how your knowledge, skills and experience are aligned to the role. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Make your mark in a role where fairness meets action. Apply now and be part of shaping a fairer NSW!

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 25th March 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process