Forster Accommodation is a boutique real estate agency specialising in Short-Term Rentals across Forster, Tuncurry, and The Palms area of the Mid North Coast. We are passionate about delivering exceptional experiences for both our guests and property owners, and we’re looking for a dynamic Operations Manager to join our team!

About the Role:

Are you a motivated leader with a passion for hospitality, real estate, and delivering unforgettable guest experiences? As our Operations Manager, you’ll play a key role in ensuring our properties are maintained to the highest standard while creating seamless and memorable stays for our guests.

You'll be working alongside the business owner, who brings over 25 years of experience in luxury hotels, tourism, and hospitality. Our carefully curated team comes from diverse backgrounds, including hotels, real estate, marketing, and housekeeping, all united by a shared dedication to excellence.

What You’ll Be Doing:

• Overseeing the day-to-day operations of our short-term rental properties, ensuring seamless management across maintenance, housekeeping, reservations, laundry and guest services.
• Managing agency operations, from balancing the trust account to ensuring team efficiency and compliance and everything in between.
• Curating exceptional guest experiences—helping visitors find the perfect holiday property, organizing reservations, and offering local recommendations.
• Handling reservations, guest check-ins & check-outs, and ensuring each guest enjoys the best of Forster/Tuncurry & The Palms.
• Working closely with the Owner Liaison to choose the best properties to on-board into our portfolio
• Taking on ad hoc tasks—whether it’s delivering items to a property, assisting with a clean, helping a guest with their wifi, capturing content for social media, helping deliver linen or ensuring compliance with real estate regulations. You never know what the day may bring!

What We’re Looking For:

• A positive, can-do attitude and a genuine passion for hospitality, real estate and property management.
• Strong organizational skills and the ability to manage multiple priorities.
• A background in accommodation, hospitality, or real estate—preferably at a department head level or higher.
• A Certificate IV in Real Estate (or willingness to complete one—we can assist with training).
• A current driver’s license is essential.
• Ideally, you already hold a Class 2 real estate license and are currently studying towards your Class 1 license.

Why Join Us?

• A tight-knit, supportive team that values collaboration and growth.
• Ongoing training and development in both real estate and accommodation management.
• Exciting career progression opportunities—we’ll be launching The STR Agency on 1st July 2025, specializing in short-term rental sales

If you’re ready to be part of a fast-growing, dynamic team that prioritizes excellence in guest experiences and property management, we’d love to hear from you!