The Association

Local Government Professionals Australia, NSW is the peak body representing professionals within local government.

We are committed to maintaining high professional and ethical standards throughout the sector and ensuring that our members are at the forefront of change, innovation, good practice and continuous improvement.

We provide advocacy, leadership, professional development and support to our members.

The Position

The Administration Coordinator is responsible for supporting day to day management of the office ensuring smooth operations, as well as basic bookkeeping. This role includes providing CRM support, managing accounts, handling invoicing and renewals, and generating dashboards and reports to support decision-making processes. This role requires strong organisations skills, attention to detail and the ability to manage multiple tasks efficiently. They will work with closely with various departments.

Key Responsibilities:

Office

Coordinating requirements of the office as directed by the Operations Manager including:

• Ordering office supplies and stationery and ensuring a system is in place to stock minimum supplies and coordinating with the team for high demand times
• Managing the associations equipment, ensuring it is in good working order
• Overseeing office maintenance and office equipment including computers, phones, internet, photocopier, printers and maintenance contractors
• Periodically checking onsite office equipment and scheduling maintenance/preventative maintenance as required

Liaising with office landlords and cleaners

• Being the first point of contact for any building issues
• Fire warden

Monitoring Work Health and Safety requirements

• Office and at home safety
• Completing the quarterly WHS report

System Administration

• Creating dashboards and assisting with analysis of CRM data to provide insights into customer behaviour and operational productivity
• Providing training and support to staff on CRM system usage and best practices
• Troubleshooting and resolving any CRM-related issues that arise
• Generating regular reports on CRM metrics and performance
• Coordinating CRM-related projects and initiatives
• Maintaining documentation related to CRM processes and procedures
• Providing training to new users on how to use the CRM system

Finance Department Administration

• Generating, processing, and tracking invoices within the CRM system
• Ensuring timely and accurate billing for member renewals and corporate subscriptions
• Coordinating with the accounts department to manage incoming payments and managing the general ledger
• Updating payment records in the CRM system and ensuring they are accurately reflected
• Identifying and resolving discrepancies in customer accounts
• Handling customer inquiries related to billing and payments

General

• Coordinating with different departments to ensure smooth operations and providing support as required
• Other duties as required to support the Association

Required Skills and Experience

• Excellent communication and interpersonal skills
• Strong organisational and time-management abilities
• Proficiency in using office software
• Ability to work independently and as part of a team
• Previous experience with iMIS is preferred