We are seeking an enthusiastic individual who is eager to grow both personally and professionally within our organization. The Service Manager will play a crucial role in leading our service department, ensuring operational excellence, and delivering outstanding customer service. This role requires strong leadership, organisational skills, and a customer-centric approach and preferably with a multi franchised background.

Responsibilities:

• Lead the service department with strong organisational skills, making informed decisions to optimise departmental performance.
• Understand and effectively manage Service Department Key Performance Indicators (KPIs) and financials to drive profitability and efficiency.
• Build and maintain a positive team culture that prioritises exemplary customer service and fosters collaboration and mutual respect among team members.
• Demonstrate a strong customer focus, quickly establishing rapport, and nurturing lasting relationships with clients.
• Utilise effective listening and interpersonal communication skills to address customer needs and concerns promptly and effectively.
• Foster a team-oriented approach, promoting reliability, self-motivation, and accountability among team members.
• Working with brands such as Isuzu Truck, Massey Ferguson, Fendt, Toro.

Requirements:

• Proven experience in a managerial role, preferably in a service-oriented industry.
• Strong understanding of Service Department KPIs and financial management principles.
• Demonstrated ability to build and maintain a positive team culture that prioritises customer satisfaction.
• Exceptional interpersonal communication skills, with a focus on active listening and relationship-building.
• Team-oriented mindset with a proactive and self-motivated approach to problem-solving.
• A commitment to excellence and continuous improvement.

Benefits:

• Competitive salary and benefits package.
• Company drive car, mobile and laptop provided.
• Monthly bonus incentives.
• Opportunities for professional development and growth within the company.
• A supportive and inclusive work environment that values family, teamwork and collaboration.
• The chance to become an integral part of the Moree community, supporting local events and initiatives.

If you are passionate about delivering exceptional service, fostering team success, and making a positive impact in the Moree community, we encourage you to apply for the role of Service Manager at Black Truck & Ag.

Join us in our commitment to excellence and community engagement. Apply now by emailing your Cover Letter and Resume to email: [email protected] or click ‘Apply Now’.