**Application Support Opportunity**
**Permanent Full-Time**

Are you ready to take on an exciting role as a Workday Application Support Analyst? In this position, you will be instrumental in providing outstanding support to our team and the wider business! If you have a background in providing technical support and troubleshooting HR information systems in particular you must have experience with Workday

Join this vibrant and fast-moving organization, who value a supportive, friendly, and collaborative atmosphere. This company is currently rolling out Workday HRIS, and you'll get to be an integral part of the project team for its second phase in addition to providing day to day application support. Your key responsibilities will include providing both first and second-level support across all departments. You will also be expected to build a relationship with the Workday vendor and manage them to the SLA (service level agreements) to ensure 3rd-line support issues get resolved in a timely fashion.

**Essential Skills:**

• 4+ years of experience providing application support
• Minimum 1 year experience supporting Workday,
• Technical expertise for critical incidents
• Excellent troubleshooting and root cause analysis skills for core business systems
• Proven experience managing external vendor relations under service-level agreements (SLA)
• A strong familiarity with digital/cloud-based technologies
• Outstanding customer service abilities
• ITIL knowledge is a plus

If you thrive on problem-solving and are eager to deliver exceptional support, this role offers a fantastic chance to grow and make a meaningful impact within a friendly and supportive team.

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