MAYDAY Recruitment are currently seeking multiple Customer Service Team Leaders for a NSW Government department to manage customer-focussed teams and complex grant applications. Helping members of the public in a time of need, effected by recent weather events.

These fully work from home opportunities offer the chance for real work-life balance for candidates based in New South Wales.

What's in it for you?

• Start Date: ASAP start, staggered start dates over the next month to commence training.
• Duration: 3 month temporary assignment to assist during a high volume period.
• Pay Rate: $62.66 per hour + Super.
• Location: Fully remote, anywhere in NSW (laptop, headset and keyboard provided).
• Training: Attend virtual training sessions with your team, as well as continued support from experienced leaders within the organisation.
• Working Hours: Monday - Friday, 35 hours per week (between 8am - 5pm).
• Gain valuable government exposure helping members of the public in a time of need.

The role:

• Managing a customer service team of up to 20 agents, assisting with the processing on government grants in relation to recent weather events across NSW.
• Allocating and coordinating workflow and identifying areas for improvement to ensure the smooth processing of grants.
• Working on complex inquiries, able to handle challenging scenarios with empathy and logic.
• Attend meetings with representatives of the Grants Manual Assessment Team.
• Coach your team to develop their skills and build their capability/performance.
• Monitoring team performance to ensure KPIs are upheld.
• Communicating with internal and external stakeholders.

About you:

• Strong leadership skills, with experience in a similar team management position.
• Experience working within a high volume, complex customer environment.
• Advocator for customer needs and the ability to approach with empathy.
• Must be able to commit to the full duration of the assignment.
• Must be based in NSW.

If you are ready for your next opportunity, please APPLY NOW!