As part of this Claims team, you will speak with Youi clients at a time they need us the most following a catastrophe, about their Building and Contents. You play a pivotal role in shaping Youi’s reputation and relationships. As the key point of contact for clients and service providers, you'll apply your strong problem-solving and communication skills to ensure positive claims experiences related to catastrophes.

The role

• 9-month contract, onsite at our Sippy Downs office
• Monday to Friday with set and consistent hours
• No insurance experience required as paid induction training provided
• Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency
• Communicate in a compassionate and professional manner, providing support and guidance
• Investigate and assess the damage, loss, or injury to determine coverage and liability
• Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process
• Keep detailed records and documentation of claims activities and communications
• Maintain up-to-date knowledge of insurance policies, regulations, and industry trends
• Provide timely updates to customers on the status of their claims
• Ensure compliance with company policies, procedures, and ethical standards

About you

• Exceptional verbal and written communication skills
• Ability to effectively present and articulate information
• Experience in administration, with high attention to detail
• Skilled at multitasking and thrives in a busy environment
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus

Don't tick every box? No worries!

We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

About Youi

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. Our Claims team thrives on challenges, celebrates successes, and values collaboration. We value individuals who are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team.

What we offer

• Great work/life balance with set start/finish times
• Generous annual leave plus ongoing coaching and development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite brow bar, massage therapist and mobile mechanic
• End of trip facilities
• Casual dress code

Ready?

If so, we want to hear from you! Apply today to be part of our growing success story as we continue our mission to provide a better insurance alternative.