Join our dynamic team as a Building and Contents Claims Consultant in our HQ on the Sunshine Coast. Your role will be central to Youi’s reputation and relationships, playing a crucial part in end-to-end service delivery of claims when our customers need us the most. By being the direct point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.

The role

• Onsite and full time, working Monday-Friday only
• No insurance experience required as full paid training provided
• Managing your own portfolio of claims
• Helping our customers in their time of need by processing their claims from start to finish
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

About you

• Exceptional verbal and written communication skills
• Effectively present and articulate information
• Experience in administration, with high attention to detail
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus
• Experience in navigating and quickly learn computer systems

Don't tick every box? No worries!

We understand that many skills are transferable and with every Youi journey unique as you are, we encourage you to apply.

About Youi

At Youi, we pride ourselves on doing things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. Our awesome customer service sets us apart, and that's all thanks to the incredible people we employ. We value great personalities, authenticity, and hard work.

What we offer

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• End of trip facilities
• Casual dress code

Join now to be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, finding creative solutions to complex situations, and want to be part of a supportive and engaging team, apply now to start an exciting career at Youi!