About us

Perfect Sense Counselling is a counselling practice in the Maitland, Cessnock and Glendale areas. The practice is committed to providing quality counselling to all clients in a friendly and supportive environment. We are seeking an experienced medical receptionist that can join the team providing a high level of professionalism, customer service and quality administration support. The position is for 5 days a week from the Cessnock office.

Qualifications & experience

• Previous experience in reception and administrative duties essential
• Excellent attention to detail
• Excellent oral and written communication skills
• Professional, warm and friendly disposition
• An ability to maintain strict confidentiality regarding all patient and practice matters
• A high standard of personal integrity - trustworthy, loyal and honest
• Ability to multi task and remain calm and efficient even when working in a busy and pressured environment
• Able to work independently, but also a part of the team
• Lateral thinker who is able to find solutions and come up with the best practice results in response to unique situations
• A proactive, can do attitude. Desire to work as a dynamic member in a collaborative encouraging and creative team

Tasks & responsibilities

• Provide an outstanding level of customer service in person and over the phone to clients and all health professionals
• Answering phone calls
• Efficiently and accurately managing client appointments, inputting patient data, filing of correspondence, e-fax, clinical files,
• Management of patient invoicing and receipting of consultations
• Completion of end of day activities
• Liaising with other health care professionals in a professional manner
• Assisting the office manager as required