Technical Change Manager

Green Light are looking for a skilled Technical Change Manager to join our Sydney Delivery Team’s.

You will be coordinating the ICT Change Management, across data centre sites, ensuring minimal disruption to critical systems, whilst maintaining compliance, performance and operational excellence.

Role & Responsibilities:

• 5+ years of experience in IT change management, preferably in a data centre or similar OT environment.
• Experience with tools like ServiceNow, Jira, or similar for change tracking and workflow management.
• Ability to foster and coach improvements to device improved standards and quality from external parties who don’t have a high level of ITIL or change management experience
• Develop, implement, and enforce change management policies, processes, and procedures aligned with ITIL best practices and DC policies to safeguard system availability and reliability.
• Assess, prioritise, and approve change requests (e.g., hardware upgrades, software patches, controls/security/IT/OT system modifications) based on risk, impact, and business needs in a 24/7 mission critical operational environment.
• Chair the Change Advisory Board (CAB), facilitating collaboration among stakeholders (engineers, facility managers, vendors) to review and authorise complex changes.
• Complete standard change Organisational Change Management (OCM) and Training of Facilities maintenance supervisors
• Conduct risk assessments and impact analyses for proposed changes, identifying potential conflicts with critical workloads and ensuring robust rollback plans.
• Coordinate scheduling of change windows to minimise downtime, aligning with operational SLAs
• Monitor and audit change implementations, ensuring adherence to timelines, documentation standards, and post-change validation
• Sydney based role, long term contract 6 months initial with extensions likely

Green Light is one of the most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, North America and Europe.

Contact Tegan Lisyak, 0481 176 578 or [email protected] if you have any questions.