About the Role

We are seeking a compassionate and motivated Support Coordinator to join our team. As a Support Coordinator, you are responsible for proactively assisting Deaf, Deafblind, and hard-of-hearing customers in utilising and managing their NDIS plans.

Furthermore, this role will also mentor and support team members to ensure excellence in service delivery, advocate for clients’ needs, and promote capacity building and independence among participants.

Main responsibilities of the role include:

• Manage a caseload of complex cases, providing high-level support coordination to participants.
• Promote community awareness of available services and support options.
• Track, monitor, and report hours against each client’s allocated budgets.
• Mentor and guide Support Coordinators to deliver person-centered, high-quality services in line with participant goals.
• Facilitate referrals to internal and external services as required, ensuring participants’ needs are prioritized.
• Support the Manager of Support Coordination in ensuring the team’s goals are met, escalating accordingly when KPI’s are at risk of not being met.
• Lead team knowledge-sharing sessions and contribute to continuous improvement initiatives.
• Identify opportunities for participants to connect with community services and programs that enhance their social and economic participation.
• Act as a point of escalation for team members and participants, ensuring swift resolution of issues.

About You

In your application, let us know if you have these key skills and experience:

• Experience in a senior or similar supervisory role within the disability sector.
• Demonstrated experience in support coordination, case management, or a similar role.
  
• Fluency in Auslan
• Extensive knowledge of, and awareness of the Deaf community and culture.
• High level of numeracy and literacy skills.
• Advanced Microsoft office skills, especially using excel.
  
• Ability to work both independently and as a part of a team
• Passionate about provision of high-quality person centred supports for our Deaf and hard of hearing individuals
• Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/ carers.
• Completed NDIS Worker Orientation and NDIS Worker Screening Check (or commitment to obtain).

You should also let us know if you have these other great skills:

• Relevant qualification such as a minimum of Cert IV in Disability Services

About Us

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery are incorporated into who we are and what we do, ensuring these are front of mind when making decisions.

We offer an attractive benefits program including:

• Salary packaging, enabling you to make huge savings on tax and maximise your pay
• Flexibility regarding working arrangements
• Discount membership to gyms and facilities throughout Australia
• Free annual flu vaccinations
• Free comprehensive online learning portal
• Free financial wellness support through our default super fund

How to Apply

Closing Date: COB, Friday 21 March 2025.

Apply today! We may actively review applications and begin interviewing prior to this date.

To apply you must submit the following within this form:

Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)

An up-to-date resume including your name, contact details, employment history and qualifications.

If you have further questions about the role, you can contact our friendly People and Culture team at hr@deafconnect.org.au

Deaf Connect is an equal opportunity employer. All successful applicants may be required to provide a current Australian National Police Clearance, NDIS WC and Working with Children Check/Blue Card prior to commencement.