Using your high level administrative skills and customer service abilities, this role will involve responding to multi-channel customer enquiries as a first point of contact within a fast-paced enquiry centre of a State Government Department, working in-office at Parramatta.

The key focus of this role is to respond to and process customer enquiries and applications relating to Tolling, Ticketing or Concession schemes, including updating of customer details, account anomalies, exceptions and errors and escalated customer feedback and complaints. The role will also process video images to complete tolling transactions and prevent toll revenue loss.

The key focus of this role will include:

• Processing a high volume of varied transactions and enquiries within the service line, while maintaining high levels of customer service;
• Delivering consistent quality of customer service while working with customers across various channels and with fluctuating volumes and demands;
• Working independently to achieve individual performance levels as well as part of a team to contribute to overall service performance and improvement.

Offering fulltime hours of work on a casual contract basis, this role will be suitable for applicants with excellent communication skills and an ability to use a range of computerised systems, technology and telephony systems.

Experience working with multi-screen operations would be highly regarded and previous call centre experience is preferable.

A high level of administration and computer operating skills will be required to enable you to effectively undertake assigned work tasks; triage, refer or escalate enquiries; enter data and maintain up to date records in order to facilitate work allocation, performance analysis and service improvement.

If you believe you have the skills we are looking for, please apply today by submitting a current resume that reflects your work history and skills which will see you succeed in this team.

Applications are closing soon - don't delay !!!!

Contact Donna with any queries: [email protected] or 0411 314 370