This pay rate is inclusive of mandatory 25% casual loading

Are you an experienced Insurance Claims Professional or Call Centre Representative looking for your next opportunity? We are building a talent pool of skilled professionals interested in claims roles across Sydney.

Location: Sydney

Typical responsibilities of a Claims Officer:

As a Claims Officer, you would be a vital point of contact for customers when it comes to claims.

• Managing and assessing customer claims efficiently and accurately.
• Handling inbound and outbound customer inquiries with empathy and professionalism.
• Investigating claim details, gathering supporting documentation, and liaising with stakeholders.
• Providing updates and resolutions to customers while ensuring compliance with company policies.
• Collaborating with internal teams to improve claims processes and customer experience.

Ideal candidates:
We're seeking proactive and customer-focused individuals with great level of empathy. Success in these roles often comes from being detail-oriented, able to multitask, and enjoying customer interactions over the phone.

General Requirements:

• Previous experience in insurance claims or a high-volume call centre environment
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced setting.
• A customer-first mindset with a passion for delivering great service.
• Availability to work rostered shifts if required

If you're interested in being part of our Claims Talent Pool in Sydney, apply now to stay informed about upcoming opportunities!

Be part of the hive: one application, many opportunities.

You're applying for this job, but you will also get the opportunity to enter our innovative recruitment process.

flexhive by Hudson employs 100+ staff, pays over 1400 temps, places hundreds of people in permanent positions, and grows every week!

As a member of our talent pool, you will no longer need to search and apply for new jobs as we will contact you with suitable opportunities which you can accept, or decline based on your availability.

Apply now, sit back, and let the jobs come to you.