Specialised in bull bars (front and rear end vehicle protection), HAMER 4X4 offers a sleek and stylish range of 4x4 accessories. We differentiate ourselves from traditional brands by continually innovating/improving our product range and being a step ahead of the market. Our company is led by young and passionate people that share a common goal. Inspiring 4x4 enthusiasts by releasing the best appealing and functional accessories for their vehicles. As we continue to grow, we're in search of a Customer Service Officer to join our dedicated team.

Learn more about us:

Website = www.hamer4x4.com.au

Facebook = www.facebook.com/hameroffroad/

Instagram = www.instagram.com/hamer4x4/

Ticktok = www.tiktok.com/@hamer4x4australia

Youtube = www.youtube.com/@Hamer4x4Australia/shorts

LinkedIn = https://au.linkedin.com/company/hamer-4x4

Role Overview:

• Schedule: Monday-Friday, 8:30am - 5:30pm (No weekend work)
• Work as part of a tight-knit team, driving customer satisfaction and ensuring smooth operations across all customer touchpoints.

Sales Responsibilities:

• Experience in Retail Sales, Claims, Call Centre, and other Customer Service roles.
• Stellar communication skills, both written and verbal, dedicated to delivering an unparalleled customer experience.
• Efficiently process both offline and online orders.
• Address product, service, and order inquiries in a prompt manner
• Proactively inform customers about any order or service changes, providing alternate solutions when needed.
• Manage and de-escalate potential conflict situations with customers.

Administrative Responsibilities:

• Oversee multiple social media channels, responding to comments, reviews, and customer inquiries in a professional manner.
• Handle customer grievances professionally, upholding the reputation of HAMER 4X4.
• Provide exceptional customer service, managing escalations efficiently.
• Possess exceptional attention to detail, numerical, and analytical skills.
• Organized, with a strong emphasis on punctuality and follow-through.
• Familiar with MS Office software and cloud storage solutions like Google Drive.
• Thrive in a fast-paced environment and adapt to its demands.
• Motivated, open to learning, and enthusiastic about team collaboration.

Primary Tasks Include:

• Customer Service: order processing, handling phone calls (both inbound and outbound), emails, quotes, web, and in-store inquiries.
• Data input of all inquiries received on daily base across all channels
• Follow-ups customer's quotes (3-6 months back)
• Coordinate parts and accessories with 3rd party suppliers for major customers vehicle builds
• Inventory Management: stock identification, ordering, receipting, and dispatching.
• Showroom upkeep: product placement, brochures, and signage.
• General administrative tasks and assisting with other business aspects as needed.

Why join us?

• Be a part of a rapidly expanding business where you're a valued member of the HAMER family.
• Permanent position with consistent weekday hours.
• Competitive salary package based on experience and qualifications.
• Opportunity for professional growth and development.
• Work in a vibrant culture and collaborative team environment.
• Continuous training on our evolving product range.
  

Next step:

Interested candidates are encouraged to apply with their updated resume and a brief cover letter detailing their suitability for the role. Feel free to call on 1300 545 554 or come and see us in person. We look forward to welcoming a new member to our HAMER family.