A close knit Customer Service team within manufacturing of orthodontic products is looking for another hardworking and reliable team player to work alongside them in their office in South Melbourne. Reporting to the Senior Customer Service Officer you will be ensuring the smooth running of the office and the customer service function. This is a full-time permanent opportunity.

Responsibilities:

• Responding to incoming calls from both internal and external stakeholders
• Handling email communications
• Recording and updating customer interactions, activities escalations, processing of customer accounts and filing of documentation
• Responding to detailed product and personalised service questions from clientele
• Liaise with finance team for online payments
• Providing clients with regular updates in regards to online purchases, payment confirmations, dispatch notifications, warranty extensions and after sales services
• Overseeing inventory management in the office
• Processing orders and coordinating with teams in Australia and the US
• Initiating outbound calls to current clients to confirm details and update orders
• Utilising various platforms such as Salesforce and Navision for operations

Skills and experience:

To be successful in this role you will have previous experience working in a dental or orthopaedic surgery. You will also have:

• Sound understanding of dental terminology
• Strong written and verbal communication skills
• Ability to work autonomously
• Reliability and punctuality
• Experience with MS office suite
• High attention to detail with demonstrated initiative and problem solving skills

What’s in It for You?

Work with a tight knit team who value diversity and respect you will be a valued team member. You will have access too:

• Dedicated car park on site
• Tram stop is also in walking distance to the office
• Bring your dog to the office - dog friendly offices to bring your furry friend!
• Ongoing training and support provided
• Work within a global well recognised company and brand
• Yearly conferences and bonus schemes on offer!

If you are looking to utilise your dental experience and knowledge in an office environment please APPLY now, or contact Michele on 0472 621 255 if you have any additional questions.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.

At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.