MyBudget is Australia’s most trusted personal budgeting service. Since 1999, our award winning service has helped over 130,000 Australians achieve their financial goals.

We are a team of passionate individuals who share a common purpose; to help Australians live a life free from money worries. With our caring and consultative money management approach and commitment to financial responsibility, we take great pride in making a positive difference in people’s lives.

Be Part of Our Caring and Empathetic Team

At MyBudget, we are more than just a company; we are a team of compassionate individuals united by a common purpose and a genuine care for our clients and one another.

About the Role

As a Customer Service Representative at MyBudget, you will be part of a team that supports our clients based across Australia. But this is not a typical contact centre role, each time you take a call from one of our valued clients, you have the ability to positively impact someone's life for the better.

Your friendly and empathetic approach will be on display at all times, as you develop and nurture meaningful relationships with our clients, providing them with personal budgeting support and empowering them to live a life free from money worries.

Experience and Responsibilities

To be successful you will need to demonstrate:

• A passion for delivering outstanding customer service and making a difference
• A high level of empathy, understanding and active listening skills
• Accuracy and attention to detail
• The ability to multi-task and manage your time effectively
• High level of computer literacy
• Adaptability and ability to learn new applications and concepts
• Ability to work a variety of shifts Monday to Friday between 07:00-18:00
• Above all else, alignment with our client-driven, team culture

Why Join MyBudget?

Our employees are never just a number to us. As a medium sized business with small teams, our leaders work collaboratively with their people to enhance their day to day working experience, so that they love coming to work each day and are well positioned to provide our clients with an amazing service experience.

As a Customer Service Representative you will receive an attractive salary package, together with a range of non-financial benefits including:

• A positive, fun workplace culture
• A collaborative approach including structured, employee-led programs in the areas of culture, wellness and diversity, designed to continuously improve our culture and the working environment for employees
• Supportive, experienced leaders who genuinely care for their people as individuals
• Regular social events for all, as well as opportunity be part of a paid social club
• A strong commitment to employee wellness with a $150 annual ‘Get Active’ subsidy offered each year, Employee Assistance Program, regular wellness events and education sessions, and fresh fruit daily
• Free access to the MyBudget service, plus generous discounts for family & friends

As part of the MyBudget family, you will receive comprehensive support and training to excel in your role. If you are interested in progressing your career, we offer training, coaching, and opportunities for further study to ensure you are fully equipped for success. Your growth and professional development are our priorities as we work together to make a positive impact on countless lives.

Flexible work arrangements (Post successful probation sign off, Initial 6 month of employment at our 122 Frome Street office)

Our Customer Service Representatives enjoy the flexibility of being based permanently in our vibrant MyBudget offices (located in an attractive Adelaide CBD location), or working a shift rota of two weeks from home, and one week in the office, where you can reconnect with your team.

At this time we are only seeking full-time candidates who have the flexibility to work both early and late shifts Monday to Friday, together with occasional national public holidays (overtime applies). Shifts commence at either 7:00am or 9:30am.

To Apply

Applicants are asked to provide an up-to-date resume summarising their relevant work experience, and a cover letter outlining why you are interested in joining MyBudget

Our Commitment to Diversity and Inclusion

MyBudget is committed to a workplace that is diverse and inclusive, where employees are embraced for their unique qualities and valued for their contribution. We believe a diverse and inclusive workplace brings out the best in everyone, and helps us to deliver a world-class client experience. We encourage applications from candidates of all cultural backgrounds, genders and sexual orientations, as well as those with Aboriginal and Torres Strait Island ancestry.

Please note this role is based in Adelaide and whilst hybrid working is offered you will need to be able to attend the office frequently

If you feel you have the relevant skills and experience for this role and you are excited by the prospect of joining a business that is on a mission to enhance the world we live in, we would love to talk with you. APPLY TODAY!