About the Role:

The Mortgage Loan Writer is at the heart of relationships with our customers, working with the team and reporting to the Director of this Mortgage Broking firm in Shellharbour NSW, you’ll provide a seamless home loan experience for their customers. The role supports customers by managing the back of house home loan process whilst simultaneously seamlessly guiding their clients from application to settlement. To support this, you’ll be joining a great office environment located in Shellharbour with a fantastic reputation in the area/industry.

What you will do:

• Understand and manage the end-to-end process for home loan applications and manage the post approval process.
• Ensure home loan applications are complete and accurate, including loan application forms, property valuation reports, lodging pricing approvals and other required documents.
• Prepare credit submissions for new home loan applications and ensuring all data entry reflects information from source documents including the completion of online calculators e.g. Servicing and LMI Calculators.
• Ensuring all applications are submitted within risk and compliance frameworks e.g., NCCP (National Consumer Credit Protection Act 2009).
• Place the customers at the centre of everything you do by providing exceptional service from client introduction stage right through to loan fulfillment/funding, whilst continually ensuring customers become advocates of the organisation.

What you will have:

• Minimum 3 years’ Banking or finance experience as a Lending Associate/Loan Writer or similar role in the mortgage or lending industry.
• Certificate IV in Finance and Mortgage Broking is desirable.
• Excellent attention to detail and accuracy in reviewing loan applications and supporting documents.
• A solution-focused mindset.
• Strong ability to communicate (both written and verbal) with customers, loan officers, assessors/underwriters, solicitors/lawyers as well Lender BDM’s to achieve desired outcomes for all stakeholders, whilst simultaneously delivering a great customer experience.
• Have a comprehensive understanding of complex self-employed clients/applications including exposure to SMSF loans.
• A high level of professionalism as well as being well organised.
• Ability to work in a fast-paced environment and handle multiple loan applications simultaneously.