The position of service delivery Manager with EIH Care, will provide operational leadership and management in the provision of all SIL services achieving inclusive outcomes for individuals and families accessing our disability service.

The ideal candidate will need to have a strong leadership, communication and a deep knowledge of the NDIS.

Main tasks of the role

• Overall leadership and management of our SIL program to maximise community inclusion and personal autonomy for service users and strengthen resilience of families to maintain their caring roles
• Business Development in the ongoing recruitment and retention of SIL Participants
• Recruitment of new SIL Participants and procuring new SIL properties and the ongoing relationship building within the NDIS sector and nurturing strong community ties.
• Lead behaviour support practice and implementation of plans at the SIL property
• Supervising Support staff and services to provide positive support to Participants
• Maintain and build relationships with existing participants and key referrers such as Support Coordinators, Plan Managers, Allied Health Professionals.
• Responsibility for the SIL Participant on-boarding process
• Supporting Participants, their families and carers to understand and access the business’ services and policies
• Being the ‘face’ of the business and building our companies brand awareness
• Nurturing a network of connections across the disability and community care sector
• Attendance at Expos, Forums, Open days and Networking events to actively promote our SIL services

About you

• A natural leader; modelling a positive attitude, professional conduct and commitment to quality and outcomes and service delivery for staff, individuals with a disability and the community
• Have an understanding of legislative, contractual and internal policy, practice and reporting requirements in the NDIS sector
• Have an understanding of legislative, contractual and internal a policy, practice and reporting requirements in the NDIS sector
• Enjoy working with a high-performance group of colleagues and peers and accept responsibility an accountability
• Are self-motivated, well organised, and resourceful. possess a high level of integrity, passion and reliability. Are an advocate for independence.
• Understand behaviour support practice and its implementation within a diverse team.
• Will possess a relevant qualification in Disability
• Have a positive track record supporting people with complex presentations including intellectual disabilities, complex health and physical disabilities

Qualifications

• Qualifications in Social Work, Disability Services, Community Services Coordination, Frontline Management or equivalent
• Updated Manual Handling Certificate
• Current Police Clearance
• Working with Children Check and NDIS Workers Screening
• Awareness of NDIS policies and procedures
• Current Senior First Aid Certificate

Experience

• Service management experience
• Minimum 5 years NDIS experience
• In home and Community Participation coordination experience
• Excellent Rostering and time management
• Essential social and emotional intelligence and ability to mentor and manger frontline staff and capacity to mentor, train and build teams
• To go above and beyond with quality services
• Essential stakeholder relationships and communication skills
• ROC, Restrictive Practice and high medical needs
• STA, MTA and SIL Experience

Skills you'll have

• Professional approach (essential)
• Confident manner (essential)
• Positive approach to change (essential)
• Natural Leader
• Resourceful and self-motivated