• A rewarding career with a nationally recognized provider of mental health and disability
• Full time opportunity based out of Fairfield VIC / Campbelltown NSW / Upper Mount Gravatt QLD
• $120K Annual Package+ Leave loading + Super + Salary packaging options

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the role
As the Carer Gateway Systems Lead, you'll support the operation of Wellways' Enterprise Solutions used by the Carer Gateway service while managing the integration of Carer Gateway partners into Wellways' Enterprise Solutions, facilitating effective operational outcomes for the Carer Gateway service.

Key responsibilities will include:

• Leading the configuration, enhancement and support of the Carer Gateway Salesforce and Zendesk ticketing instances
• Collaborating with the National Solutions Architect to enhance and support Wellways' Carelink instance to meet Carer Gateway requirements
• Providing advice and support to the Enterprise Solutions team that ensures that Carer Gateway Partners are considered and optimised during enterprise solution development, design, configuration and deployment
• Collaborating with the Support Hub team to overcome problem tickets relevant to the Carer Gateway
• Collaborating with the Enterprise Solutions Team to support solution changes, upgrades and releases which impact the Carer Gateway and its partners
• In collaboration with the Carer Gateway Stakeholder Engagement and Partnership team facilitate workshops and training for Carer Gateway partners that ensure partners effectively engage with Wellways systems
• Championing the Promapp process mapping solution, using the tool to document and maintain processes relevant to Carer Gateway partners
• Mapping Carer Gateway partner systems and applications relevant to the delivery of Carer Gateway, and working with the Carer Gateway team to resolve any issues identified which could place Carer Gateway data at risk
• Collaborating with the Enterprise Applications Lead to map Carer Gateway requirements relevant to the Client Management System replacement project
• Support effective communication with Carer Gateway partners by managing the Carer Gateway Intranet

You will also need:

• Proven experience in application support
• Ability to troubleshoot, resolve and communicate solutions for systems issues across the organisation
• Highly developed analytical skills, able to attend to details and solve complex problems
• Bachelor's degree or equivalent in Computer Science or any Information-Technology related field from an accredited institution, or equivalent industry relevant experience
• Satisfactory Police Records check
• Satisfactory Working with Children Check
• Right to work in Australia
• NDIS Worker Orientation Module Completion Certificate
• NDIS Worker Screening Check

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

Employee benefits

• Receive 17.5% leave loading every time you take a holiday
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment benefits via salary packaging up to $2,650 per annum
• Access for you and your family to our Employee Assistance Program
  

For a confidential discussion about the role, we encourage you to contact Justin McKenzie on 0459 149 570

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, please visit our website.