Join the Suncorp Group as a Claims Manager – 12-Month Contract Role!

Are you ready to make a difference in people’s lives? Join one of Australia’s leading landlords insurance providers, Suncorp, and be a part of the Terri Scheer Claims team!

We’re looking for passionate, compassionate professionals to fill multiple full-time 12-month contract roles within one of our collaborative Claims Manager teams. Play a key role in delivering exceptional customer service, offering reassurance and support to landlords when it matters most.

Your Role at Suncorp
As a Claims Manager, you'll:

• Manage Multiple Claims: Oversee a portfolio of cases, providing timely updates and clear communication to our customers.
• Review and Process Claims: Work with customers to assess and settle claims, ensuring a smooth and efficient process.
• Build Relationships: Cultivate positive, meaningful connections with both internal and external stakeholders to ensure a seamless experience.
• Deliver Outstanding Customer Service: Engage with customers empathetically and provide ongoing support, ensuring they’re informed every step of the way.

What We’re Looking for

• Empathy & Compassion: Ability to understand and connect with customers during key moments in their journey.
• Strong Integrity & Commitment: A dedication to exceeding customer expectations with a focus on ethical practices.
• Excellent Communication: Clear, effective communication skills to ensure customers feel heard and supported.
• Tech Savvy: Proficiency in computer systems and attention to detail.
• Time Management: Ability to manage your time effectively while handling a varied workload.
• Adaptability & Resilience: Thrive in an ever-evolving environment and maintain composure in challenging situations.

What We Offer:

At Suncorp, we prioritize our employees’ wellbeing and growth. Here’s what you can expect when you join us:

• Competitive Salary: $76,400 inclusive of 11.5% Super
• Flexible Work Arrangements: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home.
• Exclusive Employee Discounts: Enjoy discounts at over 400 top Australian retailers.
• Suncorp Insurance: Discounts on a range of Suncorp brands, including Suncorp Insurance, AAMI, Apia, and more.
• Wellness Initiatives: Access discounts on health insurance, gym memberships, and other wellness programs to help you thrive both personally and professionally.

Our Culture:

At Suncorp, we’ve been building futures and protecting what matters for over 100 years. We believe in putting our purpose into action – focusing on our customers, being innovative, and driving performance. Caring for others, doing the right thing, and showing courage are the values that guide us.

At Suncorp, we value diversity and unique perspectives, and we’re excited to hear from candidates of all backgrounds. If you’re passionate about helping others and ready for an exciting career opportunity, chase the sun, apply online today.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.