• Multiple contracts available, minimum 6-month contracts on offer
• Rotating rosters between 8am to 7pm - Monday to Friday
• Multiple Start Dates throughout March and April
• Flexible Work: Enjoy working from home with a hybrid model.

What you’ll do

As a Claims Manager, you are someone who can manage complex human behaviours through emotionally demanding calls including speaking with a vulnerable customer, delivering difficult news or taking a challenging call. If you are passionate about helping people, we want to hear from you!

• Deliver Exceptional Service: Be the primary contact for property loss claims, guiding customers through policy entitlements and claims processes.
• Empathetic Support: Proactively address customer needs, building trusted relationships and balancing customer and business outcomes.
• Claims Management: Set strategies, collaborate with stakeholders, and manage claims costs while ensuring timely, quality outcomes.
• Risk & Compliance: Identify and mitigate risks, ensuring adherence to policies, regulations, and the General Insurance Code of Practice.
• Continuous Improvement: Contribute to process improvements, support team development, and ensure financial compliance with policy scope and authority limits.

What you’ll bring

• Minimum 2 years' customer service experience, with 1-3 years in general insurance (preferred).
• Knowledge of claims processes and general insurance products (preferred).
• Deliver empathetic, outstanding customer service in all interactions.
• Resilient and caring mindset to manage complex and emotionally demanding situations, including vulnerable customers.
• Build strong relationships with customers and stakeholders.
• Excellent written and verbal communication skills.
• Strong problem-solving, attention to detail, and knowledge of relevant insurance legislation.
• Computer literacy and ability to navigate new systems and platforms.

What we can offer you

• Full Time Hours: Minimum 6 month contract with full-time hours, working Monday to Friday on rotating shifts between 8am - 7pm
• Competitive Salary: $76,400 per year inclusive of 11.5% superannuation.
• Flexible ways of working: Employees can work in the office two days per week and from home three days per week.
• Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
• Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.
• A full list of employee benefits can be found here - Employee benefits | Suncorp Group
• Comprehensive training: 5 weeks of training delivered over 6-7 weeks, allowing for national public holidays without compromising the quality of learning.

Work from Home Requirements:

• Home phone line or VOIP connection
• Internet connection
• Dual screens, mouse and webcam
• Ergonomic set up with desk and chair in a quiet, private space
• Anti-Virus Software
• Suncorp will supply a laptop that will need to be collected from the office on day one

If this sounds like the opportunity you have been looking for, apply today. For more information, please contact our delivery partners on 02 8223 9659.

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.